Automation Engineer

We are looking for a mid-to-senior level Automation Engineer to design, develop, and improve automation workflows and system integrations for our growing client base.
The role involves reviewing and improving existing automations, building new workflows, and following best-practice design standards for integrations.
You will work closely with technical leads and stakeholders to make sure solutions meet client requirements. Strong communication skills and a business analyst mindset are important to understand, map, and clearly explain workflows and processes.
This role will help reduce the workload of senior engineers by independently building workflows, fixing issues, and maintaining integrations.

Duties and Responsibilities:
• Reverse engineer existing workflows and automations, expected to propose implementation options and recommendations, not just identify problems or escalate questions.
• Build reusable automation components, recipes, integration patterns, and internal playbooks to improve margin and scalability
• Produce client-ready workflow diagrams, SOPs, and handover notes suitable for operational support without senior involvement.
• Design and build new automations across a full automation stack, including system integrations and workflow logic.
• Own automation delivery outcomes end-to-end, increasing delivery throughput while reducing dependency on senior staff.
• Take full ownership of assigned automation workstreams, including build, testing, documentation, deployment, and handover with minimal oversight.
• Interpret and communicate automation workflows clearly to technical and non-technical stakeholders
• Apply a business analyst style approach to day-to-day work (gathering requirements, documenting processes, validating workflows, clarifying outcomes)
• Contribute to successful delivery across client automation projects, with a focus on enabling progress and solving problems proactively
• Work within Agile/Kanban environments and maintain workflow visibility through internal systems (e.g., Jira or similar tools
• Support medium-to-enterprise client engagements, including lift-and-shift and integration-focused workstreams
• Operate autonomously: able to deliver complete solutions asynchronously without requiring step-by-step direction.
• Provide written weekly delivery updates, Loom walkthroughs, and clear async communication to minimise meetings and dependency.
• This role requires ownership, accountability, and the ability to deliver independently in client environments.
• Automations are not complete until exception handling, monitoring, documentation, and client-ready handover are implemented.

Required Experience/Skills::
• Experience, Qualifications, Knowledge & Technical Prerequisites:
• Mid-to-senior level experience in automation engineering and/or system integrations
• Strong experience with Wakadoo (preferred) OR deep experience with NA10 (minimum requirement if not Wakadoo)
• Demonstrated capability in designing and implementing automation workflows across multiple systems
• Experience working with SaaS applications and integrating multiple platforms (APIs, middleware, data flows)
• Proven ability to work within environments that may include:
• React / React Native front-end landscapes
• Cloud infrastructure such as Azure and/or AWS
• Platforms such as Vercel and Supabase
• Familiarity with workflow management tools such as Jira / Atlassian Suite (or equivalent Kanban/Scrum systems)
• Experience supporting eCommerce and logistics-heavy environments is highly favourable
• Exposure to platforms such as Shopify and/or BigCommerce is advantageous
• Comfortable working across delivery environments where independence and initiative are required (not relying on large teams to complete work)

Certifications [highly regarded] :
• Wakadoo certification (highly regarded and preferred where applicable)
• Ideally, with visibility on the certification level and when it was achieved
• Any relevant automation/integration certifications or training credentials (where available)
• Candidates should be willing to provide uploaded copies of certification evidence where applicable

Soft Skills: :
• Excellent written and verbal communication (essential)
• Strong workflow explanation skills (ability to map and communicate processes clearly)
• Confident, proactive problem solver with an enabling mindset
• Comfortable working independently and taking ownership to move client outcomes forward
• Culturally aligned, team-oriented, and able to assimilate well into an existing delivery team
• Adaptable and calm under pressure in evolving delivery environments
• Client-facing professionalism and confidence