Automation & CRM Analyst

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

TECHNOLOGY

The Technology team builds end-to-end products and solutions that power our marketplace, delivering an incredible experience for customers globally. From understanding customer and partner needs to designing and testing innovative hypotheses, we create industry-leading experiences for luxury customers everywhere.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

The Automation & CRM Analyst is responsible for identifying, analysing, and driving Automation and CRM improvement initiatives. This role works closely with stakeholders to understand business needs, proactively identify optimization opportunities, and translate them into actionable requirements.
The Analyst collaborates with Engineering teams to deliver scalable solutions, ensures quality through testing and validation, and supports the continuous evolution of Automation and CRM processes.

WHAT YOU'LL DO:
• Identify and analyse Automation & CRM improvement opportunities (proactively and on-demand)

• Engage with stakeholders to understand needs, challenges, and priorities

• Translate business requirements into clear functional and technical documentation

• Support prioritization and manage multiple initiatives simultaneously

• Collaborate with Engineering teams to align on solution design and delivery

• Conduct testing, validation, and post-implementation reviews

• Monitor and continuously improve existing Automation & CRM processes

• Ensure solutions are scalable, efficient, and aligned with business goals

WHO YOU ARE:
• Experience in Process Improvement, Business Analysis, RPA, or Salesforce

• Strong attention to detail and structured thinking

• Comfortable managing multiple priorities and driving initiatives forward

• Proactive mindset with the ability to identify improvement opportunities independently

• Strong communication skills, with the ability to bridge business and technical teams

• Fluent in English (written and spoken)

Nice to have:

• Experience with RPA tools (e.g., UiPath)

• Exposure to Salesforce, Python, C#, or Google Apps Script

• Knowledge of Agile, Design Thinking, or Six Sigma methodologies

• Experience working with B2C and/or B2B processes, with the ability to identify and implement automation opportunities that improve customer journeys and operational efficiency.

REWARDS & BENEFITS:
• Health insurance for the whole family, flexible working environment and well-being support and tools

• Extra days off, sabbatical program and days for you to give back for the community

• Training opportunities and free access to Udemy

• Flexible benefits program.

EQUAL OPPORTUNITIES STATEMENT:
• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

SCAM DISCLAIMER:
• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.