Associate Solutions Consultant

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About The Role: We are looking for a highly skilled Solutions Consultant to join our dynamic sales team. In this role, you will act as a trusted advisor, guiding clients through technical and business challenges to implement cutting-edge solutions. You will work closely with our Sales, Product, and Engineering teams to design and deliver customized demonstrations, proof-of-concepts, and technical guidance to showcase the value of our platform.

What You'll Do:

• Collaborate with sales to understand customer pain points, current processes, and desired outcomes.

• Showcase our solutions through tailored demos and presentations that align with client needs.

• Configure and optimize workflows within our platform to demonstrate real-world use cases.

• Assist customers with API integrations, Webhooks, and basic Python scripting to enhance automation.

• Execute proof-of-concept initiatives to validate our platform’s fit for enterprise clients.

• Assist in crafting compelling responses to customer requests for information.

• Guide enterprise customers on leveraging our solutions to maximize efficiency and ROI.

• Educate sales and customer success teams on best-in-class demonstrations and sales methodologies.

Who You Are:

• 2+ years of experience in sales engineering, pre-sales consulting, or a related technical sales role in a SaaS or tech environment.

• Experience working with APIs and Webhooks.

• Strong presentation and communication skills, with the ability to engage C-Level executives.

• Deep understanding of helpdesk/ticketing systems and customer support processes.

• Background in value-based selling methodologies.

Nice-to-Have:

• Experience in the e-commerce sector.

• Ability to automate business processes and understand complex technical architectures.

• A passion for scaling sales processes and driving customer-centric solutions.

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications, with human oversight at every stage.

Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at [email protected].