Associate Renewals Specialist - SMB

Associate Renewals Specialist - SMB/Success Outreach are driven operational problem-solvers working to set up success and expansion within our self-service segment. Our team’s goal is to make sure small and medium-sized cryptocurrency businesses and financial institutions see the value of implementing our solutions, have a great digital experience, and keep coming back.

Associate Renewals Specialist have an understanding and some experience of a software sales cycle and are eager to learn the ropes in building a new type of customer journey to support our emerging segment of customers. You’ll grow your understanding of renewals and account management and learn to identify pain points, communicate the value of our solutions, and lead customers through a successful renewal process. In this role, your success will be measured by renewal attainment, operational excellence, and successful expansion of these high-potential accounts.

In this role, you’ll:

• Manage customer support escalations, prepare/execute renewals and work with the team to keep our machine running like clockwork.

• Train to be an expert in our product suite and connect existing customers with the best solutions to achieve their business goals and regulatory responsibilities.

• Partner with the team and revenue operations to execute automation and internal AI systems to increase capacity, tackle tough problems, and improve the customer journey.

• Drive adoption by developing a strong understanding of customer satisfaction, the renewal process, and what it takes to help our customers succeed.

• Learn to create and execute a data-driven approach to prioritize and manage customers at scale, enabling growth in a high-volume, low-touch environment.

We’re looking for candidates who:

• Understand B2B SaaS Sales and can think at scale, focusing on the customer journey

• Can identify, communicate and execute improvements to day-to-day processes using automation and AI

• Are articulate, enthusiastic, and effective communicators

• Enjoy working in an experimental environment, and understand the need for velocity over process

• Want to build skills in modernizing operations in the sales process, with a focus on quality customer digital experience

Nice-to-have skills include:

• An awareness of regulatory responsibilities for crypto businesses

• Basic knowledge of the small-to-medium crypto customer’s business goals

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.