Assistant Manager, Customs

ABOUT US

Teleport is on a mission to make cross-border delivery across Southeast Asia faster, cheaper, and better—because businesses of all sizes deserve logistics that keep up with their ambition. With our network, technology, and people, we move cargo with the same mindset that built our next-day delivery services: fast execution, smart operations, and relentless improvement.

As we scale our regional footprint, compliance and operational excellence remain at the core of how we work. Our customs team plays a crucial role in ensuring that everything we move—across borders and across countries—flows smoothly, safely, and within regulatory bounds. Every shipment we clear is a commitment to trust, speed, and integrity.

Ready to be the heartbeat that keeps creativity moving? Keep reading!
Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

About the Role

We’re looking for a Assistant Manager, Customs who will be the anchor between Teleport, customs authorities, and our regional operations. In this role, you will oversee and optimise customs processes across local and global markets, ensuring everything we do is accurate, compliant, and future-ready.

You will manage customs documentation, liaise closely with authorities, and step in to resolve issues whenever things get messy. Beyond daily operations, you will also help build long-term capabilities—developing processes, driving training, implementing automation, and elevating customs knowledge within the organisation.

This role is ideal for someone who is structured, detail-driven, calm under pressure, and not afraid to roll up their sleeves when the situation demands it. If you enjoy putting order and clarity into fast-moving environments and want to contribute to a logistics network that moves Southeast Asia, this is your place.

• Manage local and global customs processes, ensuring all documentation is accurate, compliant, and submitted on time.
• Develop, review, and improve customs workflows and SOPs to ensure regulatory compliance and operational efficiency.
• Investigate and resolve issues that arise in customs processes, ensuring full compliance across all cargo operations.
• Act as the key liaison with local customs authorities and government agencies for all regulatory matters.
• Collaborate with internal stakeholders to identify automation opportunities that improve operational speed and accuracy.
• Build customs knowledge and capabilities across the company, including tracking training and certification needs.
• Maintain up-to-date understanding of import/export regulations, trade requirements, and regional customs developments.
• Step in hands-on whenever critical customs issues arise, providing structure and clarity when things escalate.

Requirements:
REQUIREMENTS

• Experience managing customs regulatory matters and engaging directly with authorities.
• Strong judgment in balancing customer needs, compliance requirements, and business priorities.
• Experience managing customs operations remotely in other countries.
• Excellent communication, negotiation, and stakeholder-management skills.
• Experience conducting presentations, delivering training, or leading skills-development sessions.

Nice-to-Have Skills

• Kursus Ejen Kastam (KEK) certification.
• Deep knowledge of Southeast Asian trade and customs regulations.
• Proven leadership or managerial experience in customs or logistics operations.

We’re all about creating a diverse, inclusive, and fast-moving team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia.

If you’re passionate about enabling creative work to happen faster, better, and smoother, we’d love to hear from you.

📩 Apply now and help us move creativity faster, cheaper, and better. Teleport it.

Benefits:
Work-Life at #TeamTeleport

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!