Application Reliability Operations - L2, Vice President

Why this role is important to us:
The Application Reliability Operations (ARO)-L2, VP role is critical to ensuring the stability and reliability of production IT applications. This role focuses on strengthening operational processes, increasing visibility, reducing incidents, and driving permanent fixes through automation. As part of the Back Office ARO team, you will also play a key role in improving business and client experience while supporting and optimizing existing systems.

What you will be responsible for

• Lead the troubleshooting of major incidents by coordinating with all necessary teams, including internal and external vendor partners, conducting post‑incident reviews, and ensuring full incident closure.
• Ensure Client SLAs/SLOs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s
• Engage with tools and operations teams to identify failure patterns and potential incidents.
• Perform analytics on previous incidents and usage patterns to identify growth patterns as well as better predict issues and take proactive actions
• Identify and implement automation opportunities to minimize manual operational work and reduce alert noise
• Participate in the 24x7 support coverage as needed
• Understand and identify application process flow and analytics in support of better service level objectives
• Work with upstream and downstream teams to identify service flows and identify improvement opportunities
• Design and develop automation /self-healing and resiliency patterns
• Monitor, troubleshoot and resolve issues with the Application across Client environments
• Timely identification and engagement of required teams on Incident call
• Respond to user issues, working with the Development team or external support teams for the resolution
• Work with Technical team members to identify and implement automated process improvements using appropriate scripting utilities
• Collaborate with App Dev teams on incident and issue triage, release and change review meetings, and the identification of significant changes and enhancements to support application platform stabilization.
• Collaborate with all stakeholders to ensure Disaster Recovery tests are executed according to the approved schedule
• Drive technology modernization efforts from an L1/L2 support perspective, ensuring platform stability during application migrations from legacy to modern technologies
• Work with the Data Delivery team in monitoring the Data delivery application, ensuring files to and from clients are received and delivered to meet SLA’s
• Strong documentation skills when logging product issues, which includes observations, diagnoses, action steps, and tracking errors
• Strong communication skills while collaborating across various departments in providing clear, regular updates related to issues

Technology Skillset

• Mainframe /Tandem Technologies
• JAVA-J2EE
• Unix
• Shell Scripting
• Messaging Queues– IBM MQ/Kafka
• Oracle/EXADATA SQL/PLSQL
• Micro Services(+)
• Splunk
• Dynatrace
• Python
• Ansible
• DevOps
• Cloud Architecture – AWS/Microsoft Azure(+)

What we value

These skills will help you succeed in this role

• Understanding of Agile software development lifecycle (SDLC)
• Hands‑on experience with deployment, monitoring, automation, and observability tools (e.g., Grafana, Kibana, Splunk, Dynatrace)
• Experience supporting SOA/middleware and high‑volume transactional systems
• Deadline‑driven, with strong problem‑solving skills and the ability to resolve production issues efficiently

Education & Qualifications

• Bachelor’s degree in Computer Science or related field preferred
• 5+ years’ experience supporting workflow of back‑office or banking applications
• 10+ years of overall IT industry experience
• Proficiency in at least one programming language (e.g., Python, Java, Go)
• Excellent written and verbal communication skills

Salary Range:

$120,000 - $202,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.