Application Operations Support

Are you a forward-thinking professional with a strong background in application support and an interest in financial services? Join EPAM in Madrid as an Application Support in the private banking sector and accelerate your career in financial services technology.

This is a hybrid role based in Madrid's city center, ideal for those eager to thrive in a dynamic environment and make a significant impact in private banking technology. Position will require on-call availability (periodical schedules 7x24).

Join EPAM and contribute to shaping the future of financial services in Spain!

Responsibilities

Ensuring the operation of core banking applications in respect to application management (2nd level support)
Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
Performing coordination/communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders
Takeover of periodical on-call duty (weekly 7x24)
Administration of change requests, for application related process fulfilment
Participation in periodic releases on weekends
Engage in projects relating to operational aspects for existing or newly integrated applications
Routine data cleansing of the systems
Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
Keep application operation documentation (knowledge database) up to date

Requirements

Degree in Computer Science or other IT related certification
At least 2 years of professional experience in application support
Good Unix know-how (shell scripting is an advantage)
Knowledge of Windows OS at server level
Knowledge of Java application server / database / AWA is an advantage
ITIL Foundation certification
Ideally, experience in banking with a knowledge of financial products
Process-oriented and analytical approach
Enthusiastic team player with strong communication skills
Highly motivated, and proactive, with an eagerness to learn and take on new concepts
Good written and spoken in English (German skills are an advantage)

We offer

Private health insurance
EPAM Employees Stock Purchase Plan
100% paid sick leave
Referral Program
Professional certification
Language courses

EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.

Why Join EPAM
WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.