Analyst, Operational Support, Market Operations

The Operational Support Change Engineering Analyst is primarily responsible for managing the checks performed by the Operational Support Run team.

Specifically, the Operational Support Change Engineering Analyst is responsible for coordinating any changes, updates, additions, and automation of the Operational Support checks.

The role will also include the development of frameworks and processes.

Team Description

The team works primarily to cover London business hours while being based in Colombo, Sri Lanka. It is responsible for managing checks for a range of markets, admissions, client activities, technical processes, systems, and front-ends ahead of the markets start time. 

The Operational Support Change team is part of the overall Capital Markets Operations organisational structure.

Department Description

Capital Markets Operations covers Market Operations Services and Client Technology Services. 

The Market Operations Services team provide the centralised function for the maintenance of key trading services and reference data databases spanning the LSE, Turquoise venues.

The department acts as a first point of contact for customers (both issuers and member firms) requiring immediate or planned actions, assessing suitability for admission of issuers and impacts of corporate actions on reference data.

It coordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE. The area manages close operational relationships internally and externally.

1.0 Key Responsibilities

• To perform a number of proactive, confirmatory checks across a range of markets and tools to ensure that all the systems in scope are healthy and ready for the business day, whenever required.
• To update, manage, change, and add to the aforementioned confirmatory checks.
• To produce and review processes, procedures, tools, RACIs, and escalation models.
• To take ownership of any issues arising from the Operational Support checks and liaise with support teams and management, whenever required.
• To provide all stakeholders with updates on the health of the systems in scope at predetermined checkpoints, whenever required.
• To introduce new positive affirmation checks each week.
• To create accurate and clear procedures for any new checks introduced.
• To facilitate proactive customer alert management and event logging to help ensure appropriate levels of service quality are consistently and predictably delivered.
• To create dashboards and graphs to monitor the Operational Support performance.
• To provide continuous service improvements.
• To automate checks and processes.
• To assist management with any ad hoc requests, as required.
• To liaise with other teams with the goal of expanding the team’s scope or improving BAU processes.

2.0 Key Behaviours

Integrity

• Has the sustained drive and energy to deliver support service to the required level of timeliness and quality.
• Willingly makes the effort to ensure activities are completed on time and to the quality required.

Partnership

• Makes use of project management methodologies (e.g.: schedules of work; progress reports etc.)
• Deals with conflict successfully.
• Seeks information/inputs from colleagues/clients.

Innovation

• Willingly adopts new processes/approaches/ways of working.

Excellence

• Oral and written communications are tailored to their audience’s needs.
• Proactive and demonstrates initiative.
• Prioritises activities according to business and operational needs.
• Analysis and problem solving.
• Analyses issues to identify the most appropriate solutions.
• Utilises all available resources and toolsets to investigate and resolve problems.

3.0 Candidate Profile / Key Skills

• Relevant industry experience and recent experience in a similar role.
• Knowledge of SQL, JSON, and python
• Familiarity with Kibana, Datadog or centralized monitoring tools
• Knowledge of workflow automations and RPA Tools such as Power automate and Leapwork
• Experience with GitLab, and Jenkins for version control and CI/CD pipeline management
• Proficient in Jira, Confluence, Excel, and ITSM tools like ServiceNow.
• Must be a confident team player with good interpersonal skills and a ‘can do’ attitude.
• Worked in professional and client-focused environments, where detailed processes must be followed.
• Accurate with attention to detail.
• Must be able to work to deadlines and under pressure.
• Knowledge of equities and debt instructions and associated corporate events would be advantageous.
• Proficient in MS Office products.
• Ability to learn quickly.
• Experience in managing staff/teams.

Diversity & Inclusion

People are at the heart of what we do and drive the success of our business.  Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.  We embrace diversity and actively seek to attract people with unique backgrounds and perspectives.  We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

Adherence to LSEG values

Integrity – we stand by our principles and deliver on our promises. We earn trust by acting responsibly.

• We are accountable for our impact on our industry, society, and the environment
• We are clear, balanced, and fair in our decision making
• We stand for what we believe is right
• We do what we say – our word is our bond

Partnership – Our open model is integral to how we do business. We forge long-term relationships; we work together to solve evolving needs and deliver strategic outcomes.

• We are customer centric
• We build deep connections with customers, partners, and each other
• We collaborate across boundaries
• We anticipate problems and take pride in delivering timely outcomes

Excellence – Our breadth of capabilities sets us apart, globally. We achieve industry leading outcomes by combining unique, diverse perspectives and knowledge across markets.

• We uphold the highest standards
• We embrace diverse perspectives
• We take ownership of delivery and empower each other to do the same
• We learn and grow from our success and failures

Change – We embrace change. We combine human ingenuity, technology, risk management, and insight to create the products and services that lead and shape the industry.

• We are curious and challenge the status quo
• We combine creativity with technology to invent new possibilities
• We have the growth mindset
• We find opportunities in complexity and uncertainty

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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