AMS Engineer

We are building a permanent AMS capability to support a set of critical government services and are looking for an experienced AMS Engineer to be part of that foundation.

This role combines hands-on technical support with long-term ownership of applications, service quality, and operational improvement. You will play a key role in improving stability, resilience, and supportability of systems over time.

This is a technical engineering position operating at 2nd/3rd line, closely aligned with development and delivery teams.

PLEASE Note this role will work 40 hours per week - Monday to Saturday in shifts patterns from 8 - 4pm, 12 - 8pm and 9 - 5pm

Covering around one Saturday in every 6

Requirements:
· Provide 2nd / 3rd line support for live and pre-production applications

· Own incidents through investigation, resolution, and closure, including root cause analysis

· Work with developers and infrastructure teams on root cause and permanent fixes

· Execute and maintain smoke test for application and daily operational checks and reports

· Analyse logs, metrics, and monitoring data to diagnose issues

· Support releases and deployments, including out-of-hours activity where required

· Work within ITIL-aligned processes (Incident, Problem, Change)

· Communicate clearly with stakeholders during incidents and service disruptions

· Strong experience in Application Support / AMS / Production Support

· Proven troubleshooting experience in distributed backend systems

· Comfortable working directly on Servers (Linux/Windows) to diagnose issues

· Shell scripting and/or Node.js

· Java (debugging and OO concepts)

· RESTful APIs

· SQL / PostgreSQL

· Jenkins and CI/CD pipelines

· Usage of tools like confluence, Halo/ServiceNow, Jira, etc

· Application servers’ knowledge

· Confident working in live service environments under pressure

PLEASE Note this role will work 40 hours per week - Monday to Saturday in shifts patterns from 8 - 4pm, 12 - 8pm and 9 - 5pm

Covering around one Saturday in every 6

Desirable

· Excellent communication & written skills

· Microservice-based architectures

· Ability to work independently, learn applications quickly, and adapt in a BAU support environment

· Automation or scripting to improve operational efficiency

· Experience supporting public sector or regulated systems

· Minimum 3 to 5 years’ experience within an application support role

Additional Information

· This role involves rotational shift working (Monday to Saturday 08:00 – 20:00)

· SC clearance is required for access to systems

· Immediate impact and rapid onboarding expected

Why Join?

Be part of building a permanent AMS function, not just maintaining it

Develop long-term ownership and deep system knowledge

Opportunities to grow into senior AMS, platform, SRE, or engineering roles

Work on meaningful public services with real user

Benefits:
By joining us you can expect:

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment.

As well as this, we offer:

• Development access to LinkedIn Learning, a management development programme and training
• Wellness 24/7 Confidential employee assistance programme
• Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
• Time off 25 days a year
• Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary Company Bonus based on company and individual performance
• Life Assurance of 4 times base salary
• Private Medical Insurance which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance which is non-contributory (spouse and dependants included)