Airline Customer Support Specialist with French & English - remote position, based in Bulgaria

Sutherland

Sofia, Sofia City Province, Bulgaria, //23, Bulgaria Remote permanent

Posted: March 13, 2026

Quick Summary

Join Sutherland Bulgaria as an Airline Customer Support Specialist. As a Customer Support Specialist, you will provide exceptional customer service to our airline's customers, resolving issues and answering questions about our products and services. You will also be responsible for communicating with our team in multiple languages.

Required Skills

Job Description

Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been in Bulgaria since 2008, operating from three offices in Sofia, Varna, and Burgas, providing customer service and technical support in 20 languages.

Join Sutherland Bulgaria and Represent a Leading Airline!

Are you passionate about travel and aviation? Do you enjoy helping people and solving problems?

Sutherland is looking for Customer Support Specialists to join our remote team and support one of the world’s top airlines.

This is a great opportunity to work from home, use your French & English skills daily, and grow your career in the airline and hospitality industry.

• Fluent French (B2 or higher) and English (B2 level or higher)
• Excellent communication and problem-solving skills
• Previous experience with airline reservation software is an advantage
• Strong attention to detail and customer care orientation
• Ability to work remotely and independently
• Flexibility to work on day/late/night shifts
• Flexibility to work in a dynamic, multicultural environment

• Fully remote position (equipment provided)
• Long-term contract with stability
• 21 paid vacation days
• Health and life insurance
• Food vouchers
• Full-time position with flexible shifts
• Ongoing training and career growth opportunities
• Friendly, supportive team and employee recognition programs

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Interested in this position?