AI Reliability Engineer

Palona brings the newest advancements in generative, multimodal AI, Real World AI, to the hospitality industry. Our engineers deliver at a fast pace to stay ahead of the AI industry, employing generative AI models to power products that are constantly evolving. In this environment, traditional software excellence principles must adapt to probabilistic outputs -- AI systems don't fail the way conventional software does. This role exists to build the engineering discipline that catches failures before customers do.

You will work across evaluation pipelines, observability, cloud infrastructure, and CI/CD for Palona's AI agent platform. The role is equal parts DevOps and AI reliability: managing production infrastructure while building the tooling that keeps AI agents performing at quality.

Responsibilities

As an AI Reliability Engineer, you will:

• Instrument services, build dashboards, and maintain alerts that surface quality degradation, latency issues, and system anomalies in production
• Write and maintain automated tests for agent output quality, including deterministic checks and LLM-as-judge evaluations
• Build and maintain deployment pipelines with quality validation gates, automating release workflows across multiple environments
• Manage and improve cloud resources and maintain infrastructure as code across environments, optimizing for cost, reliability, and scalability
• Build and extend evaluation pipelines that assess AI agent conversation quality, accuracy, and safety, collaborating with product and engineering to evolve evaluation criteria

Requirements:
Required

• Minimum 2 years of professional software engineering experience
• Proficiency in Python
• Experience with cloud platforms (AWS, Azure, or GCP)
• Experience with monitoring and observability tools (Datadog, CloudWatch, Grafana, or similar)
• Familiarity with CI/CD pipelines and infrastructure as code
• Experience with APIs and distributed systems
• Willingness to learn new AI/LLM concepts, frameworks, and technologies

Preferred

• Experience writing test frameworks or automated evaluation systems
• Exposure to LLMs, prompt engineering, or AI agent systems
• Startup experience, or ability to thrive in fast-paced environments
• Background in NLP, computer vision, or AI agent systems

Benefits:
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan