AI Productivity Engineer

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.

We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.

At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

We are hiring a Software AI Engineer to join the Engineering Productivity (EngProd) team at Aircall.

Your mission is to accelerate AI adoption across the engineering organization by building AI-powered tools and systems that measurably improve how engineers work — reducing friction, automating repetitive tasks, and embedding intelligence directly into everyday workflows.

This is not a research role and not a customer-facing product AI role.
You will build practical, production-grade AI solutions that engineers use daily, and you will be accountable for their real-world adoption and impact.

This role is about using AI to make engineers more effective, not about chasing trends.
If you enjoy building real systems that people rely on every day — this role is for you.

What You'll Do:
• Take clear ownership of rapid AI adoption across the engineering organization
• Identify high-friction areas in engineering workflows where AI can meaningfully improve productivity
• Design and build practical, production-grade AI-powered developer tooling (coding, testing, PR reviews, debugging)
• Build contextual, system-aware AI assistants using internal data, codebases, and tooling
• Explore, prototype, and productionize AI-driven solutions with strong autonomy on how problems are solved
• Automate and streamline workflows across GitLab, Jira, CI/CD, Slack, and observability tools
• Design and operate internal AI services and orchestration layers (e.g. MCP servers)
• Own solutions end-to-end: discovery → design → build → measure → iterate
• Work hands-on with engineering teams to remove friction, enable usage, and move tools from delivery to daily practice
• Measure success through adoption, impact, and tangible time saved for engineers

What You Won't Do:
• Build AI features for customer-facing products
• Work on speculative AI research without clear outcomes
• Act as a general internal support team
• Own generic ML infrastructure unrelated to developer productivity

What We’re Looking For - Required Experience:
• 5+ years of experience as a software engineer, with recent focus on GenAI systems
• Strong experience building production-grade systems, not just prototypes
• Hands-on experience with:
• LLMs (OpenAI, Anthropic, etc.)
• Prompting, retrieval, and context injection
• AI-powered tooling or internal platforms
• Solid backend engineering skills (APIs, services, integrations)
• Experience working with developer tools (CI/CD, GitHub/GitLab, Jira, observability)
• Strong product mindset and comfort operating in ambiguous problem spaces

Nice to Have:
• Particularly interesting profiles are engineers who have built developer tools and are now evolving toward AI-native system design.
• Prior experience building developer tools, internal platforms, or DevEx tooling
• Experience evolving traditional tooling into AI-assisted or AI-driven workflows
• Familiarity with MCP, agent-based systems, or model orchestration concepts
• Experience integrating AI with large codebases, monorepos, or complex CI/CD environments
• Exposure to security, privacy, and trust considerations in internal AI systems

How You’ll Be Successful:
• AI solutions you build are widely adopted and used regularly by engineers
• Engineering productivity measurably improves, using:
• existing metrics we already track (e.g. DevEx, CI, delivery, quality, flow), and/or
• new, clearly defined metrics you help introduce to capture AI impact
• Manual, repetitive workflows are reduced or eliminated, with clear before/after comparisons
• Engineering time is visibly saved and reinvested into higher-value work
• Improvements are demonstrated with data, not just qualitative feedback
• Adoption grows organically because tools are useful, fast, and well-integrated into existing workflows

Team & Environment:
• You’ll join the Engineering Productivity team
• You’ll work closely with engineers across the company
• Strong collaboration with Infrastructure and Security teams
• Product-oriented culture focused on outcomes, not hype

Location:
• United States (preferred: Seattle or San Francisco)
• Open to strong US-based candidates in other locations
• Collaboration with teams in Europe expected

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter, and childcare reimbursements
💚 Generous parental leave policy

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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