AI Business Operations Manager

About Us: EvolutionIQ’s mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.’s Best Workplaces 3 years in a row and Built In’s Best Places to work in 2025 and 2026!

About You: We are seeking a highly skilled and experienced AI Business Operations Manager to drive execution across complex, cross-functional initiatives at the intersection of business operations, engineering, and automation. This role is responsible for improving how the organization runs by designing scalable processes, enabling AI-powered workflows, and partnering closely with Engineering to build and deploy automations that eliminate manual work and increase operational leverage. This will be a foundational role, helping define how AI, automation, and operational rigor are embedded into EvolutionIQ’s core business processes. The ideal candidate combines strong program management instincts with technical fluency, systems thinking, and a bias toward automation.

In This Role, You Will

• Own and execute high-impact operational programs that align business goals with engineering delivery, ensuring outcomes meet quality, performance, and reliability standards

• Partner closely with Engineering to identify, design, and implement automations that improve internal workflows, data flows, and operational efficiency

• Translate business requirements into clear technical requirements for automation, AI tools, and systems integrations

• Lead cross-functional planning, execution, and reporting across Product, Engineering, Operations, and Leadership

• Identify operational bottlenecks and manual processes, then drive solutions through process redesign, automation, or AI-enabled tooling

• Establish metrics and dashboards to measure operational performance, automation impact, and ROI

• Proactively identify risks and dependencies across programs, implementing mitigation strategies to keep initiatives on track

• Drive continuous improvement by documenting lessons learned, standardizing best practices, and scaling what works

• Act as a connective layer between engineering leadership and business teams, ensuring clarity, alignment, and accountability

Automation & AI Responsibilities

• Identify opportunities to automate recurring workflows across business and technical operations

• Partner with Engineering to build, test, and deploy automations using internal tools, APIs, data pipelines, and AI models

• Help evaluate and implement AI tools (e.g., LLM-based and agentic workflows, intelligent routing, decision support systems) to improve speed and accuracy of operations
Define success metrics for automations and continuously optimize based on performance and adoption

• Ensure automations are documented, maintainable, and aligned with long-term system architecture

Requirements

• ~5+ years of experience in business operations, program management, technical program management, or a related role with 1+ years focus on AI automation

• Strong familiarity with software development processes and methodologies (Agile, Scrum, Waterfall)

• Proven experience leading complex initiatives from concept through execution, including planning, prioritization, and resource coordination

• Demonstrated ability to work effectively with engineers and understand technical tradeoffs without needing to write production code

• Experience designing or supporting automation initiatives, systems integrations, or AI-enabled workflows

• Excellent written and verbal communication skills, with the ability to translate between technical and non-technical audiences

• A self-starter mindset with comfort operating in ambiguity and solving previously undefined problems

• Understanding of programming concepts, databases, APIs, and system architecture is a strong plus

• Highly collaborative, feedback-driven, and solutions-oriented

Work-life, Culture & Perks:

• Compensation: The base salary range is $180-220K, with flexibility depending on a candidate’s background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package.

• Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.

• Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.

• Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.

• Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.

• Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.