AI Backend/Platform Engineer - Zenara Health

Title: Backend/Platform Engineer — SDK Wrappers + Agentic Hooks

Location: Remote across India (works US Pacific hours)

Type: Full-time

About the Company:
Zenara Health is a technology-driven mental health care company dedicated to transforming access and quality of mental wellness services. The company combines AI-powered platforms with expert clinical care to deliver personalized, effective mental health solutions. Zenara Health strives to innovate and improve mental health outcomes by connecting patients and providers through a seamless digital experience.

Role Brief: Combine backend APIs, SDK-thin wrappers, and agentic automation to empower the developer experience. You’ll enable workflows from issues → RCA → micro-commit → PR → preview while ensuring minimal payload endpoints, robust CI hooks, and secure operations.

Values & Vibe (Who You Are):

We want a problem-solver who is detail-oriented, proactive, and collaborative. You love shaping APIs, automating workflows, and improving developer velocity without compromising reliability or security. You communicate clearly with both engineers and product teams and thrive in a fast-paced, mission-driven environment.

A Day in Flow (The Feel, Not a Script)

• Morning: check CI dashboards, evaluate any failed agentic automation jobs, review latency metrics.
• During sprints: build SDK wrappers, author GitHub Actions, implement Intercom→Issue automations.
• Afternoon: instrument dashboards for latency/cost, update documentation, troubleshoot payload or secret handling issues. Quiet impact, zero drama.

What You’ll Own:

• SDK & API Wrappers: Build lightweight SDK wrappers for MCP/API, returning minimal payloads for maximal efficiency.
• Agentic Automation: Implement Intercom→Issue automation, author acceptance templates, and orchestrate agentic RCA/micro-commit flows using GitHub Actions.
• CI/CD & Monitoring: Instrument latency and cost dashboards, guard secrets, manage retries, timeouts, and rate limits.
• Collaboration & Documentation: Work with developers and product managers to ensure clear, secure, and reproducible backend operations.

Authority (Ramped on Purpose)

You’ll own backend/API workflows and SDK development for the projects you touch. Scope ramps as you deliver: enforce secure secret handling, implement CI best practices, and ensure automated processes are robust and reliable.

Schedule (India)

Works daytime hours with 4–8 hours of overlap to US Pacific (e.g., 11:00am–7:00pm CT / 9:00am–5:00pm PT), with flexibility for critical deployments, reviews, or debugging sessions.

What Success Looks Like

• SDK wrappers and API endpoints are lightweight, reliable, and secure.
• Automated agentic workflows are fully operational with minimal manual intervention.
• CI/CD pipelines and dashboards accurately monitor latency, costs, and secrets.
• Teams can move faster with safe, predictable backend processes.

What You’ve Done

• 4+ years in backend/API development using Node.js, TypeScript, or Python.
• Experience with cloud platforms such as Azure and Azure OpenAI (AOAI).
• Strong experience in GitHub Actions, CI/CD orchestration, and micro-commit workflows.
• Expertise in payload shaping, retries, timeouts, and secure secret handling.
• Excellent communication and collaboration skills across engineering teams.
• Preferred: experience with agentic automation, MCP/API workflows, or developer experience optimization.

Requirements:
What You’ve Done:

• 4+ years in backend/API development using Node.js, TypeScript, or Python.
• Experience with cloud platforms such as Azure and Azure OpenAI (AOAI).
• Strong experience in GitHub Actions, CI/CD orchestration, and micro-commit workflows.
• Expertise in payload shaping, retries, timeouts, and secure secret handling.
• Excellent communication and collaboration skills across engineering teams.
• Preferred: experience with agentic automation, MCP/API workflows, or developer experience optimization.

Benefits:
• Remote-first across India

• Equipment stipend
• Local holidays (India)
• Learning budget for backend development, automation, and cloud technologies