Account Manager - Mid-Market

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the role
As a Mid‑Market Account Manager, you’ll partner with a collection of small‑to‑medium accounting practices across Australia, supporting the mid‑tier of our Practice Partner ecosystem. These firms sit at an exciting crossroads between traditional SMB and emerging enterprise, and you’ll play a key role in helping them modernise and grow.
You’ll lead digital transformation conversations, build deep strategic relationships and guide partners as they migrate to the cloud and embrace MYOB’s connected ecosystem. Success in this role means balancing strong commercial outcomes with genuine advisory partnerships, influencing stakeholders at multiple levels and positioning MYOB as an essential partner in each firm’s growth journey.

What will keep you busy...:
• Manage a portfolio of mid‑market accounting practices, building genuine, long‑term partnerships that help them succeed
• Drive new business growth across MYOB’s SME suite, consistently achieving monthly and quarterly targets
• Lead partner conversations that spark insight, uncover needs and support digital transformation and cloud migrations
• Stay proactive with daily outreach and partner engagement — typically 10 calls, 2 meetings and new opportunity creation
• Collaborate with cross‑functional teams to deliver tailored programs that boost product adoption and partner outcomes
• Spot risks early and take action to retain SME subscriptions, ensuring partners continue seeing value in MYOB
• Maintain strong CRM hygiene, forecasting accuracy and pipeline to stay ahead of the game

What we'd love to see from you...:
• Experience in SaaS, technology or professional services in Account Management, BDM or AE roles, you know how to build relationships and create momentum
• Demonstrate a proactive approach with a passion for uncovering opportunities and helping customers grow
• Any exposure to the accounting or SME ecosystem is a bonus, but not essential.
• Strength in consultative selling, you’re confident leading value‑led conversations that influence partners
• Strong commercial judgement and the ability to thrive in a high‑volume portfolio environment
• A customer‑first approach that balances acquisition with retention
• Clear, engaging communication and a collaborative outlook

Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.

🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.