Account Executive, SMB

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Read more about Front's expansion into Chile!

As a 100M ARR AI SaaS scale-up, we're bringing our New Sales Team to LATAM, looking for a one-person-army AE for our SMB.

What will you be doing?

• Own the full sales cycle for very small business customers, from outbound prospecting and inbound lead follow-up through discovery, product demos, negotiation, and close

• Run efficient, high-volume discovery calls focused on understanding customer pain, urgency, and decision criteria

• Deliver clear, value-driven product demonstrations tailored to small teams with limited time and resources

• Work cross-functionally with Marketing, SDRs, and Sales Leadership to ensure a seamless prospect experience

• Maintain strong pipeline hygiene, providing accurate forecasting and managing opportunities through short sales cycles

• Consistently generate self-sourced pipeline by executing effective outbound and follow-up motions

• Develop a strong understanding of Front’s SMB use cases, pricing, and competitive alternatives to position win-based proposals

What skills and experience do you need?

• 1+ years of experience in a full-cycle B2B sales role (software or technology preferred)

• Experience selling to very small businesses, founders, or owner-operators in a high-velocity environment

• Hands-on experience with Salesforce CRM

• Strong written and verbal communication skills, with the ability to explain value simply and clearly

• Proven ability to build and manage pipeline while juggling multiple deals at once

• Consistent overachievement against sales targets

• Comfort adapting your approach based on deal size, urgency, and customer sophistication

• A bias toward action, learning, and continuous improvement

This role is hybrid, expected to come in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Fully covered health insurance - medical, dental and vision

• Generous paid time off

• Mental health support with Workplace Options

• Family planning support with Maven

• Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice