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Hyderabad, , India permanent
Technical LeadershipDebugging Complex IssuesDistributed Systems OptimizationRisk EscalationTree-Based ModelsTechnical CoachingEngineering CollaborationStrategy ImplementationGIS Data Analysis

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

January 29, 2026 View Details
Remote (U.S. & Canada) Remote permanent
Customer ServiceCommunicationEmpathyDecision MakingProblem SolvingIndependenceFlexibilityFast-paced EnvironmentEscalations

The Company: Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners...

January 21, 2026 View Details
Greenville, South Carolina permanent
Customer ServiceProblem SolvingCommunicationCritical ThinkingRegulatory ComplianceTraining DeliveryData Analysis

Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through adv...

February 5, 2026 View Details
Remote Remote permanent
Customer ServiceEscalationsConflict ResolutionCritical ThinkingCommunicationVendor AdministrationCustomer Success

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both c...

January 9, 2026 View Details
Remote Remote permanent
Team ManagementPerformance ManagementKPIsCustomer SatisfactionResponse TimeResolution TimeContinuous ImprovementCustomer-First Mentality

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both c...

December 22, 2025 View Details
San José, Costa Rica (Costa Rica) permanent
Customer ServiceTechnical Problem SolvingRoot Cause AnalysisTechnical LeadershipMentoringCollaborationKnowledge Sharing

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

February 4, 2026 View Details
Sao Paulo, Brazil Remote permanent
Customer ServiceEscalation ManagementIncident ManagementData-Driven Decision MakingTechnical CommunicationCross-Functional CollaborationLinux/Unix AdministrationCloud Computing (AWS, Azure, GCP)SQL DatabasesETL Technologies

P-1520 Sr. Technical Escalation Manager Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP. At Databricks, we are passionate about empowering data teams to tackle the wo...

February 4, 2026 View Details
USA - Remote - Portland, OR Remote permanent
Customer ServiceEscalation ManagementTechnical Issue ResolutionCross-functional CollaborationCommunication SkillsOn-call RotationAccount ManagementProactive Problem SolvingAction PlanningCustomer Satisfaction

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something w...

January 12, 2026 View Details
United States Remote permanent
Customer ServiceEscalation ManagementMulti-Channel CommunicationProduct KnowledgeData-Driven Decision MakingProcess ImprovementTeam CollaborationLearning & DevelopmentCross-Functional CollaborationStrategic Problem Solving

About Us : Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that ...

November 18, 2025 View Details
Amsterdam, The Netherlands; Dublin, Ireland; Paris, France (Amsterdam, Dublin, Paris) Remote permanent
Technical ExpertiseProblem SolvingCustomer EngagementTechnical CallLearningMentoringOffice HoursProduct DirectionInnovationObservability

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 29, 2026 View Details
Argentina Remote permanent
Technical SupportTroubleshootingProblem SolvingCollaborationCustomer AdvocacyProduct ExpertiseSDK IntegrationCustomer Support ProcessesMobile and Web SupportSQL Queries

About Us Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP ...

May 14, 2025 View Details
Sao Paulo, Brazil (Sao Paulo) Hybrid permanent
Incident ManagementEscalationsCustomer CommunicationTechnical EngagementIncident ResponseProcess ImprovementMonitoringStakeholder ManagementDocumentationCloud Infrastructure

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experienc...

January 28, 2026 View Details
Sydney, Australia (Sydney) Hybrid permanent
Technical ExpertiseProblem SolvingCustomer EngagementOffice HoursLearning SessionsMentorshipCustomer AdvocacyAlerting & MonitoringPlatform EvolutionEngineering Collaboration

At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 26, 2026 View Details
Mountain View, CA, USA; San Francisco, CA, USA; Phoenix, AZ, USA; Los Angeles, CA, USA (Los Angeles (US-LAX-GRAN2037), Mountain View (US-MTV-EMF680), Phoenix (US-PHX-3RD1224), San Francisco (US-SFO-MKT555)) Remote permanent
Customer Experience StrategyEscalations ManagementProgram ManagementStakeholder ManagementCross-functional CollaborationCommunicationData AnalysisProblem SolvingCustomer Service

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building ...

January 14, 2026 View Details
US-Chicago or US-Seattle (US) permanent
Customer ServiceCommunicationProblem SolvingData AnalysisRoot Cause AnalysisCollaborationAccountabilityService LevelsCross-Functional TeamworkData-Driven Decision Making

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept p...

January 20, 2026 View Details
Manchester, Manchester, United Kingdom permanent
LeadershipTeam ManagementEscalation ManagementCross-Functional CollaborationProcess ImprovementData AnalysisCommunicationJudgementProblem Solving

As Global Escalations Team Leader, you will lead a high-performing team responsible for managing the most complex, sensitive, and high-risk escalations across Deliveroo’s global operations. You will a...

January 21, 2026 View Details
Roseville, CA - HQ Hybrid permanent
Complaint AnalysisReportingRoot Cause IdentificationPolicy DevelopmentProcess ImprovementTeam CoachingQuality Assurance

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pump...

December 30, 2025 View Details
Dallas, Texas Hybrid permanent
Trust & SafetyCustomer Support OperationsCommunity ManagementCRM ToolsPeople LeadershipCritical ThinkingMultitaskingPrioritizationComplex Issue AnalysisFast-paced Environment

The Match Group Trust & Safety team is on a mission to make our apps the best and safest way to meet new people. Across dozens of apps serving millions of users in over 190 countries, our reach — and ...

October 27, 2025 View Details
Dublin, Ireland Hybrid permanent
Customer ServiceTrust & SafetyTOS EnforcementBug InvestigationEngineering CollaborationHigh Pressure HandlingSensitive Content ManagementCross-Functional CoordinationZendesk ProficiencyAnalytical Skills

Know where you belong! Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match-Meetic, PlentyOfFish, Okcupid, The League, Archer, Salams and...

October 14, 2025 View Details
Noida, Uttar Pradesh permanent
Customer ServiceMultitaskingProblem SolvingWritten CommunicationBrand VoiceSelf-starterGraduate Degree

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small busines...

July 2, 2025 View Details
Boston, Massachusetts, USA; New York, New York, USA (Boston, New York) Hybrid permanent
Technical ExpertiseProblem SolvingCustomer EngagementTechnical CallFact FindingMentoringOffice HoursLearningProduct EvolutionTechnical Excellence

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 14, 2026 View Details
Amsterdam, The Netherlands; Dublin, Ireland; Paris, France (Amsterdam, Dublin, Paris) Hybrid permanent
SaaS IntegrationAPIsWebhooksOAuthDebuggingREST APIsJSONSecurityTroubleshootingCustomer Engagement

At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 14, 2026 View Details
Boston, MA (Boston, Massachusetts, USA) Remote permanent
Performance ManagementTeam LeadershipCustomer SatisfactionEscalation ManagementProcess DevelopmentTraining & DevelopmentService Level StandardsCross-functional CollaborationTechnical TroubleshootingData Analysis

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Role will be hybrid 2-3 days if n...

December 31, 2025 View Details
San Francisco Remote permanent
LeadershipEscalation ManagementStrategic PlanningCross-Functional CoordinationOperational SystemsCommunicationProblem-SolvingCustomer RelationsExecutive PresenceMentoring

The Technical Escalation Manager is a strategic leader responsible for shaping escalation governance, driving cross-functional alignment at all levels, and influencing long-term product and operationa...

December 23, 2025 View Details
India, Delhi NCR (India) Remote permanent
CommunicationAnalyticalOrganizationalTime ManagementCustomer ServiceProblem SolvingTeam CollaborationData-Driven

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly us...

December 9, 2025 View Details
Denver, Colorado, USA; San Francisco, California, USA (Denver, San Francisco) Remote permanent
Python.NETRubyTechnicalEscalationCustomer engagementTechnical ExcellenceCustomer AdvocacyObservabilitySecurity

APM - Python/.NET/Ruby cohort The Team At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a ...

December 3, 2025 View Details
Denver, Colorado, USA; San Francisco, California, USA (Denver, San Francisco) Hybrid permanent
TroubleshootingCustomer engagementManufacturing CollaborationTechnical ExpertiseMentoringInnovationTechnicalEscalationEngineeringProductCustomerEngagementProblemSolvingExpertise

The Team: At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our g...

November 14, 2025 View Details
Boston, Massachusetts, USA; New York, New York, USA (Boston, New York) Hybrid permanent
People ManagementTalent mentorshipTechnicalEscalationLinuxProgrammingOpen SourceDocumentation collectionTrainedCustomer Support

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful....

November 12, 2025 View Details
Washington, District of Columbia, United States (Washington, D.C.) Remote permanent
Technical ExpertiseAnalytical MindsetCustomer-Centric ApproachTroubleshootingCross-Functional CollaborationProblem-SolvingProduct CertificationCustomer SupportPerformance Development

As a Technical Escalations Manager, you'll be the key escalation point for complex technical issues, ensuring seamless resolution for high-priority customer tickets. You'll use your egoless communicat...

October 30, 2025 View Details