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India - Hyderabad Hybrid permanent
Customer ServiceIncident ManagementEscalation HandlingLeadershipCross-Functional CollaborationCustomer FocusOperationsDecision MakingPrevention PromotionCommunication

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Det...

March 27, 2026 View Details

L2 Escalations Engineer

Dijital Team Pty Ltd

Colombo Remote permanent
Technical SupportSystem TroubleshootingNetworkingCloud OperationsMicrosoft 365AzureWindowsCustomer ServiceCommunicationDocumentationVendor LiaisonProject Delivery

We are looking for a skilled L2 Escalations Engineer to join our technical support team and handle complex support issues that require advanced troubleshooting. In this role, you will act as a key esc...

March 11, 2026 View Details
Not specified permanent
Customer ServiceTechnical TroubleshootingCommunication SkillsSelf-ManagementTechnical WritingPreventative MaintenanceCloud-Native DeploymentsRouting PlanningTicket ManagementBreak-Fix Management

PLEASE READ: This is a remote position in Calgary Alberta. We are looking for a technician to work from home but is able to be dispatched to our client locations in the area when required. About Us:...

March 25, 2026 View Details
Remote, India, APAC (IND - Remote) Remote permanent
Customer ServiceEscalation ManagementCross-functional CoordinationCommunication SkillsTechnical InvestigationBusiness CommunicationSLA ManagementOn-call SupportOperational Issue Resolution

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical...

March 25, 2026 View Details
London Hybrid permanent
ComplianceSanctionsRisk ManagementTeam CollaborationStakeholder ManagementAttention to DetailAnalytical SkillsCommunicationMicrosoft OfficeEnglish Fluency

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment...

March 25, 2026 View Details
Panchkula, Haryana, India permanent
Escalation LeadershipCross-Department AccountabilityClient Relationship ProtectionEnglish ProficiencyCustomer ServiceEmotional IntelligenceProcess-Driven

Position Overview We are hiring Key Account Manager to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority support...

March 25, 2026 View Details
Gurugram, Haryana, India (Gurugram, India) Remote permanent
LeadershipOperationsTrust and SafetyContent ModerationIncident ResponseTeam LeadershipProcess OptimizationData AnalysisPolicy DevelopmentCross-functional Collaboration

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers an...

March 24, 2026 View Details
Dublin, Dublin, Ireland, EMEA (IRL - Dublin) Remote permanent
Customer ServiceCase ManagementEscalation ManagementCommunicationTechnical InvestigationPrioritizationCross-Functional CollaborationZendeskJiraLooker

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical...

March 23, 2026 View Details
United States Remote permanent
Customer ServiceTechnical ResourceProblem SolvingCommunicationLeadershipProject ManagementAccountabilityContinuous Improvement

At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI work...

March 20, 2026 View Details
Asia Remote permanent
Sanctions ComplianceFinancial CrimeRisk ManagementAPAC Regulatory ExperienceEU SanctionsMarket Disruption MonitoringMedical Decision-MakingRegulatory AuditsProject ManagementUN SanctionsCrypto-Sanctions RisksSanctions Screening Tools

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for ...

June 23, 2025 View Details
Chandigarh, Chandigarh, India permanent
Escalation LeadershipCross-Department AccountabilityClient Relationship ProtectionEnglish ProficiencyCustomer Service

Position Overview We are hiring Key Account Manager to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority support...

March 20, 2026 View Details
Denver, CO; Westlake, TX (Chicago, IL, Denver, CO, Westlake, TX) permanent
Customer ServiceRegulatory ComplianceProblem SolvingCommunicationRoot Cause AnalysisRisk AssessmentDe-escalationFinancial Services ExperienceSocial Media ManagementBrand Protection

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The la...

March 19, 2026 View Details
Vancouver, British Columbia, Canada (Prenuvo HQ - Vancouver) Remote permanent
Technical SupportEscalation ManagementSoftware DevelopmentIncident ResponseTroubleshootingObservability PlatformsDocumentationKnowledge Base ManagementCollaborationCompliance Maintenance

About Us We are looking for a motivated Escalation Engineer to join our team. You have a passion for understanding and supporting your users, and are excited to deepen your software development and i...

March 16, 2026 View Details
Remote, USA (Prenuvo HQ - Vancouver) Remote permanent
Technical SupportEscalation ManagementSoftware DevelopmentTroubleshootingIncident ResponseTechnical CommunicationKnowledge Base CreationObservability PlatformsAutomationRegulatory Compliance

About Us We are looking for a motivated Escalation Engineer to join our team. You have a passion for understanding and supporting your users, and are excited to deepen your software development and i...

March 16, 2026 View Details
Denver, CO (Chicago, IL, Denver, CO, Westlake, TX) permanent
Customer ServiceEscalation ManagementCross-functional CollaborationRegulatory ComplianceRoot Cause AnalysisProfessionalismEmpathySocial Media ManagementRisk Assessment

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The la...

March 16, 2026 View Details
Westlake, TX (Chicago, IL, Denver, CO, Westlake, TX) permanent
Customer ServiceProblem SolvingCommunicationCross-Functional CollaborationRegulatory ComplianceRoot Cause AnalysisDe-escalationShift Scheduling

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The la...

March 16, 2026 View Details
Sahibzada Ajit Singh Nagar, Punjab, India permanent
EnglishEscalation ManagementCustomer Relationship ManagementPayment DisputesProject CoordinationRoot Cause AnalysisClient CommunicationProcess ImprovementKPI TrackingInternal Escalation

Position Overview We are hiring Key Account Manager to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority support...

March 16, 2026 View Details
Berlin Remote permanent
Team LeadershipOperational ExcellenceAI SolutionsPeople ManagementAutomation

Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and ...

March 13, 2026 View Details
Watford, England, United Kingdom Hybrid permanent
Customer ServiceProblem SolvingCommunicationEmpathyDecision MakingCoachingRoot Cause AnalysisStakeholder CollaborationData-Driven ThinkingBusiness Influence

We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're...

March 12, 2026 View Details
Sunnyvale, CA, USA Remote permanent
Technical Problem SolvingRoot Cause AnalysisTroubleshootingTechnical WritingCross-Functional CollaborationCustomer SupportNetwork ConfigurationUser Acceptance TestingLab Environment SetupWireless Optical Communication

About the Team: Born at X, Google's Moonshot Factory, Taara is on a mission to connect billions of people lacking abundant and affordable internet today by pioneering the way we use light to deliver ...

March 12, 2026 View Details
Dallas, TX, United States Remote permanent
Escalation LeadershipCross-Departmental CoordinationCommunication ClarityStakeholder ManagementProcess ImprovementBilling ResolutionCarrier RelationsCustomer ServiceService AssuranceRoot Cause Management

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

February 20, 2026 View Details
Escazu, CRI (Office - Escazú, Costa Rica) Remote permanent
Customer ServiceCommunicationResource AllocationRoot Cause AnalysisProcess ImprovementStakeholder EngagementStrategic Projects

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure u...

March 10, 2026 View Details
Orlando, Florida, United States Hybrid permanent
Performance TuningTroubleshootingTechnical OwnershipAI IntegrationCustomer ServiceEnd User TroubleshootingBottlenecks IdentificationInquisitiveResourcefulRelentless Focus

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

February 13, 2026 View Details
US-Remote (US) Remote permanent
Customer ServiceEscalation ManagementUser AdvocacyProgram ManagementCommunicationsStrategic PlanningRegulatory ComplianceCross-functional CollaborationTraining DevelopmentDocumentation

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to acce...

March 4, 2026 View Details
London, England, United Kingdom permanent
Technical backgroundProject management experienceHands-on approachGreat problem-solving skills

CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s...

March 4, 2026 View Details
Archived Makati, , Philippines Hybrid permanent
Customer ServiceEscalationsProduct ExpertiseRoot Cause AnalysisProcess ImprovementKnowledge Base ManagementCommunicationMentorshipStakeholder CoordinationData-Driven Insights

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time-consuming and you're prob...

March 4, 2026 View Details
Archived Krakow, Kraków Hybrid permanent
Team ManagementTrainingIssue ResolutionCross-functional CollaborationProcess ImprovementData AnalysisReporting

About Talixo  Talixo is the world's leading operator of pre-booked transfers, working with the biggest brands in travel. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provid...

March 3, 2026 View Details
Archived Kawasaki permanent
Modern Software DevelopmentWeb developmentWeb ServersVPNNetwork protocolsBachelors Computer Sciences DegreeExperience in developing algorithmsExperience in PKI

Who we are DigiCert is a global leader in intelligent trust, helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and...

March 2, 2026 View Details
Archived Ireland - Dublin Hybrid permanent
Customer ServiceEscalation ManagementCross-functional Team LeadershipPrioritizationAction PlanningStakeholder CommunicationRisk AssessmentDocumentationData AnalysisRoot Cause Analysis

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesf...

February 27, 2026 View Details

Escalations Lead

Goldenhippo

Archived Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA) (Golden Hippo Pet ) Remote permanent
Customer ServiceEscalation ManagementProblem SolvingRoot Cause AnalysisCommunicationDocumentationEmpathyBrand ProtectionData AnalysisProcess Improvement

Where A-Players Thrive. We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, ...

February 26, 2026 View Details
Archived San José, Costa Rica (Costa Rica) permanent
Customer ServiceTechnical Problem SolvingRoot Cause AnalysisTechnical OwnershipLeadershipMentoringCollaborationCommunicationRunbook Development

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

February 26, 2026 View Details
Archived India (remote) (India) Remote permanent
Customer ServiceEscalation HandlingTeam ManagementProcess OptimizationPowerPointExcelPower BISalesforceCustomer ExecutionCross-functional Collaboration

Job Summary: We are seeking a dynamic and experienced Assistant Manager - Transaction Analysis to join our growing operations team. The ideal candidate will have 5+ years of experience in customer-fa...

February 25, 2026 View Details
Archived Singapore Hybrid permanent
Member ExperienceEscalationsZendeskCommunity GuidelinesBug InvestigationCustom AppsEngineering CoordinationCross-functional CommunicationProcess Change ManagementTerms of ServiceHigh Pressure Handling

Global Escalation Team: Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Specialist to h...

October 10, 2025 View Details
Archived Atlanta, GA, United States Remote permanent
Customer ServiceOperational DisciplineRoot Cause AnalysisCommunicationEscalation ManagementCross-Departmental CollaborationProblem SolvingStrategic PlanningCustomer SatisfactionService Delivery

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

February 20, 2026 View Details
Archived Bay Area, CA, United States of America (US - CA - SoCal - Remote) Remote permanent
Customer ServiceComplaint ResolutionEscalation ManagementProduct KnowledgeTechnology UnderstandingCross-functional CollaborationRegulatory ComplianceComputational Problem-SolvingProcess ImprovementStakeholder Management

We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the i...

February 20, 2026 View Details

Escalations & Retention Lead

Fullstack Academy

Archived United States Remote permanent
Customer ServiceProblem SolvingCommunicationEmpathyDocumentationTrackingRoot Cause AnalysisCollaborationProactive SupportLearner Engagement

About Simplilearn Simplilearn prides itself to be the World's #1 Online Bootcamp. Simplilearn enables professionals and enterprises to succeed in the fast-changing digital economy. The company provid...

December 22, 2025 View Details
Archived United States Remote permanent
Customer ServiceProblem SolvingDe-escalation TechniquesCRM ToolsCommunicationTime ManagementOrganizational SkillsCollaborationTechnological Advancements

About One Legal, an InfoTrack Company One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of pr...

January 16, 2026 View Details
Archived Remote Canada Remote permanent
Software DevelopmentC#ASP.NETWindows ServicesMSSQLRDBMSVMwareESXiTroubleshootingGit

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio. Our culture of flexibility, trust, and ...

February 18, 2026 View Details
Archived Cebu, Central Visayas, Philippines (Philippines) Remote permanent
Customer SupportEscalation ManagementStakeholder ManagementTicketing SystemsProblem SolvingCommunication SkillsCross-Functional CollaborationRoot Cause AnalysisProcess ImprovementAI Implementation

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting profess...

February 17, 2026 View Details
Archived Singapore Hybrid permanent
Customer SupportZendeskClinical EscalationBug InvestigationAnalytical SkillsTime ManagementProcess ImprovementCross-Functional CollaborationSubject Matter Expertise

Global Escalation Team: Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Senior Speciali...

February 10, 2026 View Details
Archived Salt Lake City, Utah, United States (New York, NY) permanent
LeadershipTeam DevelopmentEscalation ManagementProcess ImprovementData AnalysisCross-Functional CollaborationCustomer ExperienceZendeskReporting Tools

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and d...

February 6, 2026 View Details
Archived UT - Cottonwood Heights, FL - Jacksonville (UT - Cottonwood Heights) Remote permanent
Customer ServiceProblem SolvingCommunicationEmpathyProject ManagementRoot Cause AnalysisProcess ImprovementRegulatory ComplianceCross-Functional CollaborationRisk Assessment

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We...

February 6, 2026 View Details
Archived Atlanta, GA, United States Remote permanent
Escalation LeadershipOperational DisciplineRoot Cause AnalysisCommunicationStakeholder ManagementCross-Functional CollaborationProblem SolvingService DeliveryBilling Management

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

January 30, 2026 View Details
Archived Dallas, TX, United States Remote permanent
Customer ServiceEscalation ManagementRoot Cause AnalysisCommunicationStakeholder ManagementProcess ImprovementSystematic Problem SolvingDecision MakingCross-Functional CollaborationAccountability

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

January 30, 2026 View Details
Archived Taguig City, NCR, Philippines permanent
Customer ServiceCommunicationProblem SolvingEmpathyTechnical ExpertiseData HandlingCollaboration

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ...

June 10, 2025 View Details
Archived Sofia, Sofia City Province, Bulgaria permanent
CommunicationData AnalysisLeadershipProblem SolvingTime ManagementMicrosoft OfficeStrategic PlanningTraining DevelopmentCompliance

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ...

February 4, 2026 View Details
Archived Nashville, TN (Flex - TN, San Francisco Office) Remote permanent
LeadershipTeam ManagementCustomer ServiceCommunicationRoot Cause AnalysisContinuous ImprovementData AnalysisProcess OptimizationProblem SolvingFlexibility

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Support Escalations Team L...

February 6, 2026 View Details
Archived San Francisco, CA (Flex - TN, San Francisco Office) Remote permanent
LeadershipTeam ManagementCustomer ServiceCommunicationRoot Cause AnalysisProcess ImprovementData AnalysisCross-functional CollaborationProblem SolvingFlexibility

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Support Escalations Team L...

February 6, 2026 View Details
Archived New York, New York, United States (New York, NY) permanent
Customer SuccessRisk EscalationTeam LeadershipProcess ImprovementData-Driven Problem SolvingCross-Functional CollaborationWorkflows OptimizationPerformance MetricsZendeskSQL

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and d...

February 5, 2026 View Details
Archived Orlando, Florida, United States permanent
PerformanceRoot Cause AnalysisProblem SolvingJavaJavaScriptDatabasesRelational DatabasesJVM TuningKnowledge Articles

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

January 14, 2026 View Details