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Ontario, , Canada Remote permanent
ConfigurationIntegrationAPIsRESTJSONWebhooksScriptingProgrammingGenesys Cloud WFMWFM Data Models

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so...

April 6, 2026 View Details

Analyst WFM

Target

Bangalore,India permanent
Workforce ManagementStaffing and RecruitmentProductivity OptimizationBusiness IntelligenceData-Driven Decision MakingOperational Excellence

About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual ...

April 2, 2026 View Details
Rio de Janeiro, Brazil permanent
JavaScriptProgrammingProblem SolvingDocumentationDebuggingGitNode.jsAPIs

A NEORIS, agora parte da EPAM, é uma Aceleradora Digital que ajuda empresas a darem o próximo passo em direção ao futuro. Temos mais de 20 anos de experiência como parceiros digitais de algumas das ma...

April 1, 2026 View Details

WFM - Reports Analyst

Keywords Studios

Pasig, Metro Manila, Philippines Hybrid permanent
Data AnalysisReportingMicrosoft ExcelData IntegrityAnalytical SkillsAttention to DetailOrganizational SkillsEnglish CommunicationWorkforce Management

While the role offers a hybrid setup, all onsite requirements are dependent on business needs and company directives. We do not offer a permanent WFH setup. Since 1998, we've been on a mission to res...

March 30, 2026 View Details
Manila, Manila, Philippines (PH - HQ - Manila) Remote permanent
ForecastingCapacity PlanningSchedulingAttendance TrackingReportingSLA ManagementReal-Time Support CoordinationPTO PlanningLeave MonitoringOvertime Planning

About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better lon...

March 29, 2026 View Details

Team Lead -MIS -WFM

Two95 International Inc.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia permanent
Analytical skillsVBAMS AccessSQLData IntegrityOperational CostLogical ThinkingReporting and AnalysisMulti-taskingTeam ManagementReport DeliveryWFM Planning

Reporting Scheduling Forecasting Planning *Overall experience of 4+ Years in the BPO Industry. *At least 1 year experience in Team Management · Analysis – Strong Analytical skills · Should be a...

March 25, 2026 View Details
Buenos Aires, Buenos Aires, Argentina Remote permanent
Genesys CloudWFMConfigurationIntegrationAPIsSDKsRESTJSONWebhooksScriptingProgrammingData Modeling

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so...

March 23, 2026 View Details
Bogotá, Bogota, Colombia Remote permanent
Genesys Cloud WFMConfigurationIntegrationAPIsRESTJavaScriptPythonData ModelingReportingTroubleshootingProblem-SolvingEnglish

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so...

March 23, 2026 View Details
São Paulo, SP, Brazil Remote permanent
Genesys CloudWFMConfigurationIntegrationAPIsRESTJSONWebhooksScriptingProgrammingData ModelingReporting

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so...

March 23, 2026 View Details
Kuala Lumpur Only! (Kuala Lumpur) permanent
Data AnalysisForecastingContact Center DesignResource PlanningSLA ManagementCustomer ServiceAgile CultureCross-functional Collaboration

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier fo...

March 21, 2026 View Details
Mexico City, CDMX, Mexico Remote permanent
Genesys Cloud WFM configurationGenesys Cloud WFMSchedule PerformanceAdherence ProcessesTraining and Knowledge TransferChange ManagementPost-go-live StabilizationContact Center OperationsAnalytical SkillsStakeholder ManagementCommunication SkillsReal-time Management Setup

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so...

March 20, 2026 View Details
Bogotá, Bogota, Colombia Remote permanent
Genesys Cloud WFMConfigurationImplementationTrainingKnowledge TransferChange ManagementCustomer ServiceCommunicationAnalytical SkillsCertifications

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so...

March 20, 2026 View Details
Buenos Aires, Buenos Aires, Argentina Remote permanent
ConfigurationImplementationTrainingChange ManagementPost-go-live SupportContact Center OperationsAnalytical SkillsStakeholder ManagementEnglish ProficiencyGenesys Cloud WFM

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so...

March 20, 2026 View Details
Sahibzada Ajit Singh Nagar, Punjab, India permanent
Workforce ManagementReal-Time ManagementOutbound Dialler StrategyMIS ReportingQuery Analysis

Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift: US Night Shift Employment Type: Full-Time Work Mode: Work From Office (M...

March 3, 2026 View Details
Berlin, Germany Remote permanent
Stakeholder RapportAudit Data AnalysisOperational ControlStaffing OptimizationData-Driven Decision MakingIncident InvestigationSupport Queues ManagementSLA SafeguardingFinancial Efficiency Evaluation

Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth a...

March 18, 2026 View Details
São Paulo, SP, Brazil Remote permanent
Training and knowledge transferChange managementGenesys Cloud WFM configurationGenesys Cloud WFM implementationPost-go-live stabilizationContact center environmentsWFM solutionsGenesys Cloud certification

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so...

March 12, 2026 View Details
Johannesburg, Gauteng permanent
Project Performance MonitoringMonitoringSLA AdherenceKPI ManagementIncident ResponseClient SupportCommunicationIncident ManagementAutomation EnablementIntraday Analysis

🚀 Job Opportunity: Real-Time Analyst (WFM) Location: Sandton or Rosebank, Johannesburg, South Africa Reporting to: Senior Real-Time Analyst / WFM Manager Hours: 24/7 (Including Public Holidays) 🌍...

March 11, 2026 View Details

Group Manager - WFM

wnsglobalservices144

Cape Town, WC, South Africa permanent
LeadershipPeople DevelopmentEmployee EngagementTalent ManagementClient Relationship ManagementInnovationProblem SolvingRisk ManagementFinancial Management

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain experti...

May 1, 2023 View Details
Madrid, MD, Spain Remote permanent
3+ years experienceTimekeepingSchedulingAccrualsScheduling toolForecastingAnalyticsEnglishUKG WFM configuration

Inetum es líder europeo en servicios digitales. El equipo de 28.000 consultores y expertos de Inetum se esfuerza cada día por lograr un impacto digital en las empresas, en las entidades del sector púb...

March 6, 2026 View Details
Montreal, QUEBEC, Canada Hybrid permanent
UKG Workforce ManagementSAP SuccessFactorsBusiness Process AnalysisSolution DesignTrainingTestingData ReportingIndustry KnowledgeHRIS AnalysisData Configuration

  Join the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work, and above all, a good dose of fun al...

March 4, 2026 View Details
Montreal, Quebec, Canada Hybrid permanent
AnalyticalProblem SolvingProject ManagementData AnalysisProcess OptimizationUser TrainingReportingData VisualizationTechnical CollaborationContinuous Learning

Faites partie du voyage! Notre mission, c’est d’être la compagnie aérienne préférée de notre clientèle et de notre équipe. L’ouverture d’esprit, le souci des autres, l’intelligence au travail et sur...

March 4, 2026 View Details
Manila, Philippines (Manila - Philippines ) Hybrid permanent
Workforce ManagementTeaching Staff CoordinationReal Time Operating SystemData-Driven ReportingPeople ManagementAnalytical RigorForecastingSchedulingDay-to-day managementShrinkage Modeling

About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-chan...

March 5, 2026 View Details
Dhaka, Dhaka Hybrid permanent
English CommunicationExcelGoogle SheetsWFM softwareScheduling toolsCritical ThinkingProblem SolvingData AnalysisCollaboration

About Quantanite: Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their ope...

March 5, 2026 View Details
New Zealand, , New Zealand permanent
TeamsGoRustiOSExcel

Join us. But be you. At Deloitte, you’ll do more than join something — you’ll add something. You’ll be part of a workplace that values curiosity, care, and contribution, working alongside people who a...

March 4, 2026 View Details
Bogotá, //BOGOTA, Colombia permanent
Workforce ManagementCustomer ServiceDomain ExpertiseApplication DesignBest PracticesProject DeliveryCollaborationFinancial AnalysisROI ModelingIndustry Standards

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experien...

March 2, 2026 View Details

WFM Reports Analyst

Keywords Studios

Pasig, Metro Manila, Philippines Hybrid permanent
Data AnalysisReportingMicrosoft ExcelAnalytical SkillsAttention to DetailOrganizational SkillsEnglish CommunicationWorkforce Management

While the role offers a hybrid setup, all onsite requirements are dependent on business needs and company directives. We do not offer a permanent WFH setup. Since 1998, we've been on a mission to res...

February 23, 2026 View Details

WFM Manager

Lytegen

Chandigarh, Chandigarh, India permanent
Workforce ManagementForecastingAgent SchedulingShrinkage ControlUtilization ManagementReal-Time MonitoringIntraday ControlOutbound Dialler StrategyMIS ReportingData Analysis

Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift: US Night Shift Employment Type: Full-Time Work Mode: Work From Office (M...

February 23, 2026 View Details

WFM Manager

Lytegen

Panchkula, Haryana, India permanent
Workforce ManagementReal-Time ManagementOutbound Dialler StrategyMIS ReportingData Analysis and InterpretationForecastingSchedulingShrinkage ControlAgent ProductivityCompliance Management

Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift: US Night Shift Employment Type: Full-Time Work Mode: Work From Office (M...

February 23, 2026 View Details

WFM Manager

Lytegen

Zirakpur, Punjab, India permanent
Workforce ManagementReal-Time ManagementOutbound Dialler StrategyMIS ReportingData AnalysisForecastingAgent SchedulingShrinkage ControlCompliance ManagementDialler Optimization

Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift: US Night Shift Employment Type: Full-Time Work Mode: Work From Office (M...

February 23, 2026 View Details

WFM Manager

Lytegen

Kharar, Punjab, India permanent
Workforce ManagementReal-Time ManagementOutbound Dialler StrategyMIS ReportingData Analysis and InterpretationForecastingSchedulingCapacity PlanningShrinkage ControlAgent Productivity

Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift: US Night Shift Employment Type: Full-Time Work Mode: Work From Office (M...

February 23, 2026 View Details
USA - Remote Remote permanent
Business ConsultingWorkforce ManagementCustomer TransformationBest PracticesChange StrategyLong-term RelationshipsProject CoordinationApplication LeadershipValue RealizationCustomer ROI

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re l...

February 23, 2026 View Details

Sr. WFM Manager

Gohighlevel

India Remote permanent
Strategic ThinkingExecution-FocusedWorkforce PlanningForecastingCapacity PlanningScheduled TasksReal-Time ManagementTeam LeadershipCross-Functional InfluenceExecutive CommunicationData-Driven DecisionsScalable Systems

About Us HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We pr...

February 23, 2026 View Details
Cebu City, Cebu, Philippines permanent
Advanced ExcelPower QueryPower BITableauLabor ReportingData AnalysisBusiness IntelligenceWorkforce KPIsOperational MetricsReporting Automation

CallTek is seeking a detail-oriented and data-driven Workforce Reporting Analyst to support workforce management and operational performance through accurate reporting, analytics, and insights. This r...

February 20, 2026 View Details

WFM Manager

Lytegen

Sahibzada Ajit Singh Nagar, Punjab, India permanent
Workforce ManagementReal-Time ManagementOutbound Dialler StrategyMIS ReportingSpace Data AnalysisForecastingSchedulingCapacity PlanningAgent ProductivityShrinkage ControlIntraday ControlDialler Configuration

Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift: US Night Shift Employment Type: Full-Time Work Mode: Work From Office (M...

February 19, 2026 View Details

WFM Analyst

Lytegen

Sahibzada Ajit Singh Nagar, Punjab, India permanent
Advanced MS ExcelPivot TablesVLOOKUPData AnalysisForecastingWorkforce ManagementReal-Time OperationsSchedulingShrinkage PlanningReal-Time AdherenceAbsenteeism MonitoringUtilization Analysis

WFM Analyst Location: Mohali (WFO) | 🌙 US Night Shift | ⏱ Full-Time Experience: 4+ Years Role Overview We are seeking a WFM Analyst with strong data analysis capabilities to own workforce planning...

February 17, 2026 View Details
Zirakpur, Punjab, India permanent
Workforce ManagementForecastingShrinkage PlanningReal-Time ManagementIntraday AdjustmentsOutbound Dialler StrategyMIS ReportingData AnalysisVendor CoordinationAgent Scheduling

Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift: US Night Shift Employment Type: Full-Time Work Mode: Work From Office Ex...

February 16, 2026 View Details
Kharar, Punjab, India permanent
Workforce ManagementReal-Time ManagementOutbound Dialler StrategyMIS ReportingDiagnostic Data AnalysisForecastingSchedulingCapacity PlanningShrinkage PlanningAgent Productivity

Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift: US Night Shift Employment Type: Full-Time Work Mode: Work From Office Ex...

February 16, 2026 View Details
Chandigarh, Chandigarh, India permanent
Workforce ManagementReal-Time ManagementOutbound Dialler StrategyMIS ReportingDiagnostic Data AnalysisForecastingSchedulingCapacity PlanningShrinkage PlanningAgent Productivity

Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift: US Night Shift Employment Type: Full-Time Work Mode: Work From Office Ex...

February 16, 2026 View Details
Panchkula, Haryana, India permanent
Data AnalysisForecastingSchedulingReal-Time ManagementOutbound Dialler StrategyReportingExcelData VisualizationRisk ManagementVendor Coordination

Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift: US Night Shift Employment Type: Full-Time Work Mode: Work From Office Ex...

February 16, 2026 View Details
Sahibzada Ajit Singh Nagar, Punjab, India permanent
Workforce ManagementReal-Time ManagementMIS ReportingDiagnostic Data AnalysisOutbound Dialler Strategy

Job Title: WFM & Outbound Dialler Manager – US Outbound Call Center Function: Workforce Management & Dialler Operations Shift: US Night Shift Employment Type: Full-Time Work Mode: Work From Office Ex...

February 16, 2026 View Details

Sr WFM Analyst

Gohighlevel

India Remote permanent
ForecastingProcess ImprovementReal-Time MonitoringWFM Systems ManagementStaffing Optimization

Position: Sr. WFM Analyst Reports To: Manager, Revenue Operations Location: Remote (India) Schedule: 2pm-11pm IST About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platf...

February 16, 2026 View Details
Athens, Attica, Greece permanent
English FluencyGreek SpeakingWorkforce ManagementReal-time ManagementIntraday PricingSchedule AdherenceQueue ManagementData DocumentationAnalytical SkillsCommunication Skills

Join Novibet as a Real Time Analyst! Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this co...

February 9, 2026 View Details
Orlando, Florida, United States Hybrid permanent
Workforce ManagementReal-Time OperationsForecastingReportingAnalyticsOptimizationContinuous ImprovementProject SupportPatient SupportWFM System Administration

About AssistRx AssistRx combines technology, talent, and healthcare expertise to help life sciences companies improve patient access, visibility, and outcomes. Our solutions support patient support p...

February 12, 2026 View Details
Santa Ana, Santa Ana Hybrid permanent
TechnicalAdvanced ExcelUnion Staff ManagementData modelingMeasurement Data InterpretationReporting toolsSQLAnalyticalData storytelling

Role Summary The Workforce Analyst is responsible for designing data-driven staffing strategies that ensure optimal service delivery, cost efficiency, and SLA compliance across assigned accounts. Th...

February 12, 2026 View Details
Gurgaon, HR, India Hybrid permanent
Strategic LeadershipReal-time Utilization MonitoringStakeholder Management

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digi...

February 12, 2026 View Details
Philippines Remote permanent
Regulatory ComplianceLegal AnalysisPolicy ImplementationChange ManagementProcess DocumentationRisk ManagementTeam LeadershipStakeholder CoordinationContinuous ImprovementRegulatory Monitoring

An exciting opportunity for a detail-driven and highly accountable Head of Compliance to lead multi-state regulatory validation, strengthen operational compliance, and help protect the company, NPs, a...

February 9, 2026 View Details
Israel (Tel Aviv-Yafo, Israel) Hybrid permanent
TechnologyCustomer ServicePOS SystemsLogisticsOptimizationProduct OwnershipTeam CollaborationCustomer-Centric

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delive...

February 9, 2026 View Details

WFM MIS Analyst

CallTek

Cebu City, Cebu, Philippines permanent
Power BIData ModelingData AnalysisSQLExcelAnalytical SkillsProblem SolvingAttention to DetailCollaborationShift Work

Join our dynamic team as a WFM MIS Analyst at CallTek! This is a crucial role in the development, maintenance, and management of our Management Information Systems (MIS), focusing on workforce managem...

January 21, 2026 View Details

WFM Analyst

CallTek

Cebu City, Cebu, Philippines permanent
AnalyticalData-DrivenForecastingReal-Time MetricsWorkforce ManagementProcess ImprovementSchedulingCommunicationAttention to Detail

CallTek is looking for a detail-oriented and analytical WFM Analyst to join our growing team. The WFM Analyst will be responsible for managing workforce management processes to ensure that we have the...

December 2, 2025 View Details

WFM Analyst

CallTek

General Santos City (Dadiangas), SOCCSKSARGEN, Philippines permanent
AnalyticalData AnalysisForecastingWorkforce ManagementData-Driven DecisionsReal-Time MonitoringReportingCollaborationProcess Improvementschedule maintenance

CallTek is looking for a detail-oriented and analytical WFM Analyst to join our growing team. The WFM Analyst will be responsible for managing workforce management processes to ensure that we have the...

January 21, 2026 View Details