1st Line Support Engineer

1st Line Support Engineer

General

Working hours:

9 – 5.30. Except when on the early shift. The early shift runs from 8 – 4.30 and the engineers share this on a rota basis. There may be times when out of hours work is required but this will be agreed with the engineer prior to being booked in.

Transport:

Required

Skills:

In all roles we are looking for someone who will fit into our team and has excellent customer service. We are just as much a customer service company as we are technical so this is very important to us.

Clear written and verbal communication skills.

A team player happy to help out at any level of the business.

1ST Line

Technical Ability:

A keen interest in IT but no technical knowledge necessary, we will deliver the necessary training. However, a candidate would be preferred if familiar with:

·Microsoft Windows OS

·Mac experience useful

·Basic network troubleshooting

·Outlook

·Microsoft Windows Server

Role:

·Taking first line support queries from our base of 150 customers, businesses ranging from 1 - 60 people.

·Provisioning IT equipment and software – PC’s, routers, wifi, printers, new users, Office 365.

·Going out onsite to install and configure necessary equipment and software.

Salary:£16,000 - £22,000 pa