Zipline Guest Services Agent

Guest Service Agent 

Niagara Adventure Excursions 

As a Guest Service Agent, you are the welcoming face of Niagara Adventure Excursions and play a key role in shaping each guest’s first impression. You take pride in providing exceptional service, creating smooth and efficient arrivals and departures, and helping guests feel informed, comfortable, and excited about their experience. You greet guests with confidence and warmth, manage reservations and check-ins, promote merchandise and photo/video packages, and support daily park operations. Your friendly and professional approach ensures that every guest interaction reflects the high standards of Niagara Adventure Excursions. 

To succeed in this role, you bring a positive, energetic, and guest-focused mindset to every shift. You communicate clearly, take initiative during quieter periods, and work closely with teammates during busy times to create a seamless guest experience. 

What You’ll Do: 

Deliver personalized service that consistently exceeds guest expectations 

Provide accurate information about products, pricing, access requirements, and promotions 

Follow element-specific procedures when booking and checking in guests, ensuring waivers and registration forms are completed correctly 

Create reservations, payments, and gather required guest information 

Ensure guests receive current and up-to-date information regarding weather and guest flow 

Maintain general cleanliness of business grounds and buildings each day 

Support other areas of operation, including retail sales, in-field marketing, and site opening and/or closing procedures 

Participate positively in activities that promote park pride and a welcoming team environment 

What You Bring: 

Proven experience delivering excellent customer service 

Ability to consistently maintain high standards of work 

Strong attention to detail 

Clear and confident communication skills 

Good judgment and strong decision-making abilities 

Ability to work independently and collaboratively as part of a team 

Initiative and a proactive approach to improving the guest experience 

Openness to feedback and a positive attitude 

Ability to meet the physical demands of the role, including carrying and lifting equipment, frequent standing and walking, and bending or kneeling 

Strong verbal communication skills and active listening 

On-the-job training and ongoing support are provided. 

Department and Reporting Structure 

You work in the Guest Service Department and report to the Guest Service Team Lead. You are supported by the Guest Service Supervisor and Leadership Team 

Work Schedule 

This is a seasonal position with flexible full-time or part-time hours based on operational needs. You will work evenings, weekends, and holidays as required.

This position is planned to begin around April 1st 2026.