YSC - Operations Manager

Own delivery operations at a fast-growing UK content agency.
$2,500–$3,500 | Full-time | UK timezone
We're Jamal and Ali, the founders of Your Social Currency - a fast-growing social media agency working with some of the biggest founders, entrepreneurs, and CEOs in the UK.

Our team helps high-level personal brands create content that actually performs - from raw footage all the way through to publishing and growth. We're building something serious, and we're proud of the calibre of clients we work with and the results we deliver.

We care about clean execution just as much as creative quality, and we're building a team of switched-on people who feel the same way. If that sounds like your kind of environment, you'll fit right in!

We’re looking for an Operations Manager.

This is not a traditional operations or admin role. We need someone who can sit at the centre of delivery and keep the entire production machine moving clearly, quickly, and without chaos.

You’ll be responsible for operational control across multiple client accounts - making sure every deliverable has an owner, every deadline is visible, and nothing important gets stuck, forgotten, or left sitting in Slack, Frame.io, or someone’s head.

This role is heavily focused on workflow management, production coordination, accountability, and execution.

You will:

• run the weekly control sheet
• coordinate editors, shooters, account managers, and support staff
• assign and rebalance work
• chase blockers aggressively
• enforce deadlines
• spot operational risks before clients feel them
• make sure work is moving every single day

You are not:

• the person creating high-level content strategy
• the lead creative
• the main client relationship owner
• an assistant “helping out” with admin

You are the person making sure the machine behind delivery actually works.

If you naturally think:
“Who owns this?” / “When is it due?” / “What’s blocking it?” / “Why is this still sitting here?” …then you’ll probably thrive in this role.

In this role, you will:

📋 Build and own the weekly delivery control sheet across all active clients

🎬 Turn shoots, footage, client requests, and internal discussions into clear actions fast

👥 Coordinate editors, shooters, account managers, and support staff daily

⏰ Enforce deadlines and follow up aggressively when work is slipping

🚧 Identify blockers early and make sure every blocker has an owner and next action

🔄 Keep work flowing across clipping, editing, approvals, revisions, and delivery

📅 Run operational and production allocation meetings with clarity and control

📈 Rebalance workloads and priorities when capacity shifts

🧹 Maintain operational hygiene across boards, folders, workflows, and production tracking

⚡ Reduce chaos, confusion, bottlenecks, and reactive firefighting as the company scales

This is a full-time role aligned with UK hours (9am–5pm, Monday to Friday).

What Success Looks Like:

The team starts Monday with complete clarity

Work moves daily instead of in bursts of panic

Deliverables don’t sit unassigned or forgotten

Editors and support staff know exactly what they own

Clients aren’t chasing for updates

Meetings become shorter because the operational reality is already known

Deadlines are hit consistently

Problems are surfaced before they become emergencies

The business feels calm, controlled, and operationally sharp

Requirements:
To excel in this role, you need:

✅ 2–5 years of experience in operations, project management, production coordination, delivery management, or a similar fast-paced role

✅ Strong organisational skills with exceptional attention to detail

✅ Able to manage multiple moving tasks, deadlines, and priorities without losing oversight

✅ Comfortable leading teams, coordinating people, and driving accountability

✅ Confident enforcing deadlines and keeping projects moving forward

✅ Strong written and verbal communication skills

✅ Good judgement when deciding what needs escalation versus what can be solved independently

Brownie points for:

⭐ Agency experience

⭐ Experience working in content, creative, or production-heavy environments

This role is a great fit for someone who dislikes vague ownership, messy processes, and unfinished loops.

The kind of person who naturally asks: who owns this, when is it due, and what’s blocking progress?

Someone who stays calm under pressure while still creating urgency when needed, and who brings structure to fast-moving environments without creating confusion or drama.

You won’t wait for problems to become obvious before stepping in. You spot risks early, keep things moving, and take pride in clean execution, clear communication, and smooth operations.

If managing lots of moving parts at once sounds energising rather than overwhelming, this role will likely feel very natural to you!

You’ll Probably Struggle In This Role If…

• You dislike chasing people or enforcing accountability
• You prefer brainstorming over operational execution
• You wait for founders to create structure for you
• You struggle to manage lots of moving pieces simultaneously
• You avoid difficult follow-ups when deadlines slip
• You rely on reminders instead of proactively driving workflow forward
• You confuse being busy with actually being in control

Benefits:
What’s in it for you?

💷 £2,500–£3,500 per month*

💼 Full-time role, fully remote (with UK time zone alignment)

🏖️ Minimum 20 days paid holiday + public holidays

🩺 Paid sick leave

📚 Investment in your growth - training, courses, and ongoing development

🚀 Genuine progression opportunities as the company scales - we promote from within

🌍 Flexibility around working location, as long as UK hours are maintained

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This is our typical hiring process - occasionally, it may include extra steps.

For this role, JobRack is partnering with the company to find their next hire. We’ll handle all the screening and testing, so they see only the best-fit candidates - like you!

🔍 How to shine
• Read the role details carefully.
• Submit a thoughtful, high-quality application.
• Stay responsive - we’ll keep you updated at every stage.

✨ Important notes
• Apply only through JobRack; please don’t contact the company directly.
• We expect a respectful hiring experience - any disrespect means instant disqualification.
• This is a full-time, primary role (no freelancing or second jobs).

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