Youth Support Specialist

Summary

This position will work as part of our Family and Youth Housing team to support young adults (ages 18-24) living in a supportive housing apartment building in Edina, MN. The goals of the program are to partner with young adults to obtain and retain stable housing, increase economic resources, and improve overall stability outcomes for each household. 

Hours for this position are generally Mondays-Fridays, 9am-5pm, with some flexibility based on participant needs.  

                                                        Responsibilities

Support Specialist functions:

Provide effective case management to program participants:

Complete intakes and assist with housing placement of new participants.   

Orient participants to Simpson policies/procedures.   

Meet weekly for 60 minutes or more with each household at their place of residence. 

Partner with participants to develop self-defined goals focused on improving stability and achieving greater independence.   

Provide transportation assistance and accompany to appointments related to their goals.   

Support and explore community resources when participants are struggling with mental health concerns and healthy functioning.   

Support skill development to achieve a greater level of autonomy.  

Simultaneously working with individuals or parents to improve health and educational outcomes and strengthen community connections.  

Formally review individual initial and ongoing goal plans every 90 days. 

Partner with participants for housing stability: 

Partner with participants to address barriers to housing: such as a lack of proper ID, evictions and/or criminal record expungement, etc. 

Build relationships with property management to facilitate effective communication with participants to securing housing as well as address and ongoing tenancy concerns. 

Facilitate one on one tenancy education with each household to understand their lease and know their rights and responsibilities as a tenant. 

Partner with participants to obtain furniture and other necessary household items. 

Partner with participants to address housekeeping needs. 

Partner with participants to prepare for independent housing without services. 

Partner with program participants to increase financial stability: 

Partner with participants to access and maintain government benefits.
 

Partner with participants to connect with education, training, and/or employment.   

Explore banking, savings programs, debt management, credit counseling, and budgeting tools to achieve a sustainable financial life.  

Work as part of an effective team to meet goals of program: 

Demonstrate the ability to work within a team setting, with an emphasis on leadership,  
self-initiative, patience, creativity, maturity, and tact.  

Communicate and coordinate services with all team members. Attend regular team meetings, other required meetings.  

Develop and maintain positive working relationships with staff, volunteers, and participants.  

Complete accurate and thorough documentation and recordkeeping in a timely manner: 

Maintain individual electronic Client Track files, including timely detailed case notes of each interaction.  

Maintain accurate records including time sheets, credit card statements, client expenses, and mileage reimbursement.    

Demonstrate essential knowledge, abilities and skills: 

Excellent skills in teamwork and collaboration.  

Ability to take initiative, work well independently, and manage time  

Knowledge of Harm Reduction/Housing First Model and commitment to that model  

Ability to communicate respectfully, positively and professionally with participants, providers, family members and others who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion  

Ability to perform non-traditional tasks while meeting participant needs  

Ability to maintain confidentiality  

Adhere to a standard framework of boundaries in all interactions with participants, volunteers, staff and public  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

                                                           Scope of Position 

This position offers weekly in-home support services to 15-20 households, with an expectation of providing 15 hours of direct service each week. This position works with households referred through Hennepin County Coordinated Entry. Participant populations may include those experiencing mental or chemical health issues, criminal histories, and domestic violence.   

Employee may provide back up for other support specialist during periods of absence or during times of increased workloads.  

                                                    Required Qualifications 

Position Requirements: 

Driver’s License and access to a safe, reliable and insured vehicle 

Possess strong computer skills, with experience in Microsoft Office. 

Demonstrate ability to learn and use computer database for client records. 

Desired: 

Bachelor’s degree in human services, or related field. 

Minimum of 1-year experience in providing direct social services. 

Experience with low-income people, people experiencing homelessness, diverse populations, and those who have mental health, chemical use, and trauma histories. 

Essential Mental and Physical Functions 

The employee must draw on the ability to empathize, problem solve, and the ability to accept people unconditionally with an openness to new ideas. Home visitation requires the employee to be aware of personal safety. Employees must be able to hear and speak to communicate with staff and participants in person, on the telephone and in writing. Employees must be able to move about the community and public places (such as apartment buildings). Employees must be able to lift 25 pounds on an occasional basis.