Yardi Support Consultant

Consultant, Support

Location: UK

Type: Full-Time, Permanent, Salaried, Hybrid Working (Remote & Office)

Reports To: Senior Consultant, Support

About the Company

Founded in 2011, 33Floors is a premier software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems.

At 33Floors, you will join a global team of specialists delivering expertise in Yardi implementation, support, development, and data services. You will learn from seasoned industry experts, contribute to high-impact projects, and see your work make a real impact. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment. 

To learn more about 33Floors, please visit www.33floors.com.

About the Role

We are seeking a Support Consultant to provide application support and advisory services to clients using the Yardi platform. The role focuses on supporting Yardi Voyager and related products, helping clients diagnose issues, resolve operational challenges, and optimise system usage.

Support is delivered globally through our helpdesk system, email, Teams, and direct client engagement. Requests may include system configuration, user setup, data imports, reporting queries, and troubleshooting system behaviour.

The role requires strong analytical skills, clear communication, and the ability to manage multiple support requests while collaborating with internal teams to deliver effective solutions across a broad range of real estate clients and Yardi solutions.

Key Responsibilities

Support Delivery

Receive and manage assistance requests from clients through helpdesk systems, investigating and resolving issues related to Yardi Voyager and associated products

Troubleshoot support tickets in a timely and structured manner, ensuring clear communication and progress updates to clients throughout the resolution process

Create data fix packages where required and prepare accompanying change management documentation

Perform system administration activities, including creating, updating, and maintaining user accounts

Ensure all activities undertaken comply with client policies, procedures, and agreed operational processes

Client Advisory & System Support

Provide guidance to clients on system functionality, configuration, and best practices when using the Yardi platform

Support clients in diagnosing operational issues across accounting, data, configuration, and reporting processes

Participate in User Acceptance Testing (UAT) for new functionality and product updates as part of system release cycles

Collaboration & Knowledge Management

Collaborate with colleagues across the support, implementation, and development teams to resolve client issues effectively

Support team members where required, contributing to a collaborative and high-performing support environment

Regularly contribute to and maintain internal knowledge base documentation to improve troubleshooting efficiency and knowledge sharing

Update and maintain client documentation such as RACI matrices and operational reference materials

Additional Responsibilities

Attend client meetings where required to support issue resolution or system understanding

Perform additional tasks or special assignments as requested to support the wider team and client delivery

Represent 33Floors at relevant industry events

Provide occasional support to implementation projects or other internal initiatives where required

Required Experience

Hands-on experience supporting core Yardi Voyager

Experience working in an application support, helpdesk, or software consulting environment

Understanding of accounting principles, financial processes, or property management operations

Strong analytical and troubleshooting skills with the ability to diagnose system, data, and configuration issues

Experience working with support ticketing systems and managing multiple requests in a structured support environment

Strong attention to detail and ability to document troubleshooting steps, resolutions, and system processes clearly

Excellent written and verbal communication skills, with the ability to work effectively with both clients and internal teams

Strong organisational skills and ability to manage competing priorities in a fast-paced consulting environment

Proficiency in Microsoft Excel and confidence working with system data, reports, and reconciliations

Desired Experience

A degree or professional qualification in Accounting, Finance, Business, Real Estate, Computer Science, or a related discipline

Experience supporting additional Yardi products beyond core Voyager

Working knowledge of SQL or the ability to query data to support troubleshooting, validation, reporting, or analysis

Personal Attributes

The successful candidate will be self-motivated, organised, and comfortable managing multiple priorities in a fast-paced consulting environment. They will demonstrate a strong sense of ownership and accountability for delivery outcomes, taking pride in the quality and accuracy of their work.

They will be client-focused, with a consultative mindset and the ability to build trusted relationships through clear communication and sound judgment. A genuine enthusiasm for learning, professional development, and continuous improvement is essential, alongside a collaborative approach and a positive, pragmatic attitude when working with colleagues and clients.

Compensation

We offer a competitive compensation package, dependent on experience, including paid holiday and bank holidays, pension contribution, private healthcare, and additional benefits.