(Worldpay) Systems/HR Systems Analyst (SERVICE NOW)

Jobs for Humanity is partnering with FIS to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: FIS

Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Bachelor of Computer Science Travel Percentage :

1 - 5%

Job Description

About the team

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

This position is for a Systems/HR Systems Analyst (SERVICE NOW)t who would be working with high performance team. The team is working in agile culture on a state of the HR Systems environment.

What you bring:

Knowledge / Experience

• excellent communicator; critical thinking; analytical; relationship building; facilitation
• Ability to create and translate requirements into user stories / use cases, test cases, business & technical process maps; ability to communicate with technical team to understand / translate business requirements for business users & understand SN solutions
• Ability to communicate with and influence stakeholders and work closely with them to determine acceptable solutions based on need and software solution/capability
• Able to communicate with various groups of people across different lines of business and technology; and effectively communicate insights between cross-functional team members and management
• Evaluate business processes, uncover areas for improvement, develop and implement solutions with technical team, document and communicate results of efforts
• Ability to work with software developers to understand SN capabilities and solutions, develop test cases, conduct SIT (system integration testing), coordinate UAT (user acceptance testing) with business users
• Strong knowledge ServiceNow platform and features
• Experience working with ServiceNow OOB modules like Customer Service Management and scoped custom apps preferred
• Understanding of foundational Agile / Scrum – and can get up to speed on our team workflow/process

Qualifications

• A Bachelor’s degree in computer engineering, computer science or other related discipline or the equivalent combination of education, training, or work experience.

Competencies

• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – Worldpay is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities.

FIS JOB LEVEL DESCRIPTION
Developing professional role. Moderate skills with high level of proficiency. Works under general supervision with increased latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member. Understands how ERP system integrates with other FIS applications and solutions. Designs solutions and determines specific actions required to solve identified business needs. The role may provide advice to junior level peers. Works on multiple concurrent projects of medium complexity. Provides project status reports to management or senior peers. Is an active team member, contributes to complex projects to gain experience, shares ideas and suggests process improvements appropriate for level of experience. Typically requires a minimum of two years of experience with a leading ERP system.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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