Workstation Specialist

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

• Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
• Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.
• Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
• Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
• Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.
• Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
• On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Description

Client requires the services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing IT team members to support multiple mobile Construction offices throughout the Commonwealth.

The Workstation Specialist will be responsible for assisting client staff by supporting hardware and software installation and troubleshooting services. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network and stand-alone environment is required. The ability to use diagnostic software is required. The ability to read and understand and technical manuals and schematics is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows., RDP, and SCCM. The resource may also be required to document technical processes. Strong team leadership skills are also required.

Although the primary focus of this position is to support mobile construction offices, the Workstation Specialist may also be required to support all other areas of client including all units throughout the District Offices, County Offices, Driver License Centers, and Welcome Centers, should the need arise.

**Please be advised that these positions will require travel throughout The Commonwealth supporting client Construction projects located in District 12 (Fayette, Greene, Washington, Westmoreland Counties.)**

Candidates must possess a valid driver’s license. Candidates must be comfortable traveling to various parts of the state and working around active construction sites. Occasional overnight travel for training may be required. Client will cover expenses falling within the client’s Expense Reimbursement Guidelines and Policies. Please discuss the travel requirements with each candidate prior to submission to ensure they are willing and able to meet client’s expectations.

Specific duties for the position include:

• Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.• Installs and configures PC hardware and peripherals (printers, modems, mice, tape drives, CD-ROMS, video cards) to meet user requirements.
• Installs Cisco VPN routers.
• Connects/disconnects PCs and printers to the network. Attaches network cables at switch and PC or printer.
• Assigns workstation and LU names for PCs being added to the network.
• Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.
• Configures CISCO AnyConnect VPN software on non-networked PCs.
• Upgrades or repairs existing PC equipment by replacing or adding memory, floppy disk drives, hard drives, motherboards, and I/O cards as required.
• Installs and tests images for department PCs.
• Planning, schedule, and track hardware deployments.
• Train end user on use of newly deployed equipment.
• Identify and recommend changes for efficiency gains.

• Provide all required information to assure a complete and accurate equipment inventory.• Unpacks/packs computer equipment.
• Receives, checks in, and inventories equipment. Reports all inventory transfers.
• Records inventory information and updates Remedy Asset Management System.
• Runs reports from Remedy Asset Management System.
• Coordinate equipment deliveries and pickups with client staff.

• Provides direct support for workstation requests and issues.• Responds to workstation related trouble calls both on-site and remotely.
• Provide PC related support to end users via telephone and e-mail.
• Process requests for LAN user accounts.
• Troubleshoots individual PC problems resulting from SCCM pushes.
• Run SCCM reports and monitor workstations for compliance
• Creates and updates Remedy tickets.

• If needed, document technical processes and/or update existing documentation.

Skills Required:
Experience installing, configuring and troubleshooting PC hardware/software

Experience supporting laptops/docking stations

Experience with Remedy ticketing systems

Experience installing print devices

Hands on experience with Cisco VPN router installation and support

Experience creating process documentation

Experience supporting enterprise level PC deployment projects in multiple locations

Experience in project management

Experience leading team deployments

Valid Driver’s License

All your information will be kept confidential according to EEO guidelines.