Workshop Team Lead - Mercedes-Benz

Are you an experienced and skilled service professional with a passion for luxury automobiles? Look no further! Rallye Mercedes, a prominent member of Long Island’s top automotive group, is seeking a dedicated and talented Workshop Team Lead to join our dynamic team. This role uniquely blends advanced leadership duties with ongoing hands-on work as a valued technician. Experience the excitement of servicing state-of-the-art Mercedes vehicles while applying your expertise in a supportive and engaging setting.

As an essential leader within our service department workshop, you will be responsible for maintaining high service quality standards in the workshop, while ensuring full compliance with Mercedes-Benz guidelines and procedures. Additionally, you will collaborate closely with Shop Management to identify and implement development opportunities for the current technicians in the shop.

Lead Responsibilities:

• Organize technician workflow and workshop efficiency to ensure maximum throughput and resource utilization.
• Uphold high-quality service standards to drive increased productivity and elevate customer satisfaction scores.
• Collaborate with dispatcher to align job assignments with technician skill levels and Rallye’s business needs.
• Provide initial diagnostic support and technical direction to assist technicians with repair orders.
• Ensure strict adherence to Mercedes-Benz warranty time-punching guidelines and identify specific training needs for technician development and provide feedback to shop manager
• Maintain a clean, organized, and safe workspace to set a standard of excellence and foster a positive, collaborative team environment.
• Partner with the Shop Manager to identify and implement growth opportunities based on individual technician developmental needs.

Technician Responsibilities

• Efficiently diagnose and repair a range of complex mechanical issues in Mercedes vehicles.
• Perform work as described on repair order with efficiency and accuracy, in accordance with Mercedes Benz factory and Rallye Mercedes Benz standards.
• Conduct thorough vehicle inspections, identifying any additional repairs needed and communicating with service advisors.
• Collaborate with the Parts Department to procure necessary parts.
• Document all services performed clearly and accurately.
• Take vehicles for road tests when required to ensure everything is functioning smoothly.

$35 to $50 Hourly + Bonus Program

Requirements:
• Minimum of 10 years experience as a technician, preferably with Mercedes vehicles.
• A valid New York State Driver’s License.
• NYS Inspector's License is required.
• Strong mechanical skills and manual dexterity.
• Proficiency with shop equipment, including diagnostic tools and alignment systems.
• Excellent problem-solving and communication skills.
• Ability to read and interpret technical information and repair orders.

Benefits:
• Climate controlled shop with updated, state-of-the-art equipment!

• Great benefits package including medical, dental and vision coverage for employee & family.
• Company paid life insurance and additional optional coverage.
• Additional voluntary benefits including Aflac and LegalShield.
• Paid time off + holidays off!
• 401K plan.
• Voluntary short-term and long-term disability coverage.
• Opportunities for growth.
• Employee Assistance Program (EAP).