Workplace Technology Engineer (2nd Line)

Two Circles

We are Two Circles. We are a Sports & Entertainment Marketing business. We drive growth for sports properties by delivering deeper connections with fans through the intelligent use of data and technology. 

We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues.  

Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are almost 1000 people, based out of 14 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world 

Data is at the centre of our approach – helping clients to better understand their customers and deliver insights that influence top-level decision-making. From there, we develop digital products and integrate data and technology solutions that grow audiences and revenue across ticketing, participation, sponsorship and media. 

Workplace Technology Engineer

As a Workplace Technology Engineer at Two Circles, you will look after the tools and technologies our two circlers use remotely and, in our offices, to successfully rewire sports. We run a mixture of Windows and Mac devices and leverage a variety of SAAS applications across our 15 locations. Those sites have minimal on-prem infrastructure other than collaboration tech and 3rd party commodity networking to assist hybrid working.

As a broader part of our Technology Operations team, this role works with our Service Delivery Manager, Support Technicians, Information Security and other data and engineering specialists to share knowledge and deliver the best experience to our wider business. This role provides ample opportunities to influence the direction of Two Circles Technology Operations strategy, own the delivery of a wide range of work, and further develop your own knowledge of technologies, systems, approaches and practices.

Key Responsibilities:

This includes:

• Administering and optimising Microsoft 365 services including Entra ID, Exchange Online, SharePoint, Teams and OneDrive.
• Managing Microsoft Intune for device provisioning, configuration, compliance and lifecycle management (Windows and macOS).
• Supporting onboarding and offboarding processes, ensuring secure and seamless access to systems.
• Troubleshooting complex user, device and cloud service issues.
• Contributing to IT standards, documentation and continuous service improvement.
• Assisting in delivery of IT projects and rollout of new tools or enhancements.
• Investigating and responding to phishing, compromised accounts, malware and suspicious activity.
• Leading containment and remediation efforts across identity and endpoints.
• Documenting incidents and refining response playbooks.
• Reviewing and improving secure configuration baselines across Microsoft 365 and endpoints.
• Supporting patch management and vulnerability remediation.

Requirements:
• 2 + Years of 2nd line experience in IT support within a service desk or equivalent environment.
• Strong leadership abilities, with a track record of inspiring and developing others.
• Strong experience with macOS and Windows endpoint management. (Intune and Iru desirable)
• For Microsoft 365, skills and experience should include areas such as the creation of Conditional Access Policies, working with and creating Intune Policies as well as standard Day to Day Administration and support experience.
• Considerable knowledge of Microsoft Office / Microsoft 365 (Outlook, Teams, Word, Excel)
• Experience with Identity and Access Management in Microsoft 365 this includes: SSO, MFA and user provisioning.
• Ability to Microsoft Defender for Endpoint, Defender for Cloud and other services to detect, investigate and respond to threats.
• Clear, confident communicator (written and verbal), calm under pressure and highly organised.

Desirables

• Microsoft Certified - MD-102 Endpoint Administrator
• Microsoft Certified - SC-200 Security Operations Analyst Associate
• Jira Service Management
• ITIL Foundation Certification

Benefits:
We offer a benefits package to suit you and your lifestyle! Out of a core monthly budget, you can choose your own comprehensive benefits package:

• Renowned Team Days often throughout the year
• Summer Away Days
• 23 standard days of holiday (+ 1 Birthday, +2 for a ‘Big Life Event’ and +1 Admin Day), closure of office over Christmas (plus Bank Holidays)
• Discretionary Bonus based on company performance
• Performance Reviews every 6 months with discretionary salary increases
• Private healthcare (Vitality) and/or Health Care Plan (Medicash)
• Mobile phone contribution
• Sport Challenge contribution
• Gym membership contribution
• 2x annual kit drops

Though these are the basics written down, we will principally be recruiting for energy, values and commitment – both to Two Circles and to your career. Even if you feel you don’t tick 100% of the boxes but feel you could bring value to the role, we’d still love to hear from you!