Workplace Technology Analyst

At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more – more freedom, opportunities, possibilities, and peace of mind.

Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.

Job Brief
We're evolving our Workplace Tech support at Moneybox. We're transitioning away from our current Managed Service Provider (MSP) to build an internal team dedicated to delivering top-notch, efficient support to our 450+ employees. We're seeking a proactive Workplace Tech Analyst to jump in, resolve technical issues, and provide fantastic support across all Moneybox departments.

Hybrid working & hours
This role is based in our London office for three days and two days from home per week.
Hours are: 09:00 to 17:30 with 08:00 to 16:30 being required once a month (first Thursday of the month)

What you'll do:
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As a Workplace Tech Analyst, you'll be at the heart of our Workplace Tech team, ensuring our 450+ employees have the tools and tech support they need to succeed. Here’s a snapshot of how you’ll contribute:

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Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.

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Work closely with the wider team to escalate and resolve more complex issues, ensuring a smooth handover

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Actively listen to understand issues thoroughly and translate them into clear, actionable technical resolutions.

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Master our support tools to log, update, and resolve all issues efficiently, keeping our Service Level Agreements (SLAs) front and centre.

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Contribute to and maintain our internal knowledge base by documenting solutions, creating 'how-to' guides, and sharing best practices to empower staff with self-service options.

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Lend a hand with project work, providing support whenever extra resources are needed.

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Help our new starters hit the ground running with smooth tech setups and ensure a seamless offboarding process for leavers.

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Keep our meeting rooms in top shape with regular checks and proactive monitoring.

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Perform essential hardware maintenance tasks, from keyboard and printer peripheral replacements to SSD swaps.

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Maintain a well-organised and secure inventory of our laptops and other tech equipment.

Who you are:
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A driven, ambitious individual who’s looking to build their career at an exciting, very fast-growing company.

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Has a genuine interest in technology and using it to help people work effectively

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Naturally personable, great communicator who has a passion for their work and the people they work with

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Knows how to have fun whilst maintaining a professional outlook

Experience and skills:
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Experience with ticketing systems (Freshservice), Google Workspace, OneLogin and 1Password

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Comfortable working across both Mac and Windows environments

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Basic knowledge of iOS and Android devices

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Ability to describe technical fixes in an easy-to-understand way

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Logical thinker

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Ability to work independently with minimal guidance

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Experience with troubleshooting technical issues and keeping support tickets updated

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Fluency in English

What's in it for you:
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Opportunity to join a fast-growing, award-winning and super ambitious company

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Work with a friendly team of highly motivated individuals

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Be in an environment where you are listened to and can actually have an impact

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Thriving, collaborative, and inclusive company culture

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Mission + Functional team socials every 8 weeks

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Company pension scheme

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Company bonus scheme

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Hybrid working environment

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Home office furniture allowance

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Personal Annual Learning and Development budget

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Private Medical Insurance

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Health Cash Plan (cashback on visits to the dentist & opticians etc.)

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Cycle to work scheme

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Wellhub subscription to a variety of gyms and wellbeing apps

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Enhanced parental pay & leave

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25 days holiday + bank holidays with additional days added with length of service.

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This is a hybrid role. Our office is in London, by the Oxo Tower