Workplace Operations Manager

About Us:

Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America, Ambience’s platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.

The Role:

We’re looking for an exceptional Workplace Operations Manager to own and continuously elevate the San Francisco workplace experience at Ambience. This is a highly visible, high-ownership role responsible for ensuring the office runs with quiet reliability while feeling warm, energized, and deeply intentional.

You’ll treat the workplace as a product — designing scalable systems, anticipating needs before they surface, and eliminating friction so teams can do their best work. From infrastructure and vendor management to onboarding readiness, culture, events, and long-term space strategy, you’ll serve as the operational backbone of our in-person environment and a key steward of Ambience’s culture.

This role is ideal for someone who thrives in ownership-heavy environments, operates calmly amid complexity, and takes pride in building spaces people genuinely want to be in — not just functional, but world-class.

(SF based, 3-5 days a week onsite)

What You’ll Do:

Deliver a World-Class Office Experience
Own day-to-day office operations to ensure the SF space is reliable, welcoming, and frictionless. Be the in-office point person for guests, deliveries, vendor coordination, and real-time issue resolution.

Lead Onsite Onboarding & Logistics
Manage physical onboarding end-to-end — from workspace setup and equipment to meals and access. Partner with People Ops and IT to ensure Day 1 readiness and own equipment logistics for onboarding/offboarding.

Own Space Strategy & Growth Planning
Track space utilization, maintain seat maps, and plan for future headcount needs. Manage real estate relationships and lead reconfigurations, expansions, or relocations as the team scales.

Drive Culture Through Space & Events
Plan intentional in-office events that foster connection and belonging. Own the aesthetic, layout, and vibe of the space, and serve as a visible culture carrier for employees, guests, and candidates.

Build Scalable Workplace Systems
Create and maintain SOPs, dashboards, and workflows that optimize procurement, safety, inventory, and cost. Partner cross-functionally with People, Finance, IT, and Facilities to ensure seamless workplace operations.

Who You Are:

• An experienced, operationally excellent workplace leader who designs and runs reliable systems, anticipates issues before they escalate, and sets a high bar for precision and follow-through

• A high-ownership builder who treats the office and workplace experience as a product, taking end-to-end responsibility and continuously improving how the environment supports the business

• Calm, adaptable, and solutions-oriented, able to navigate ambiguity, manage competing priorities, and lead through change without creating unnecessary friction

• A strong systems thinker who documents processes, builds scalable and repeatable workflows, and enables others to operate confidently and independently

• A trusted, warm, and professional communicator who partners effectively with employees, leaders, and cross-functional stakeholders, and manages external vendors with clarity and accountability

• Comfortable being hands-on and onsite while also operating at a strategic level — overseeing vendors, budgets, office infrastructure, events, and space planning, and stepping in where needed to make things happen

• Bringing 4–6+ years of experience in Workplace, Office Operations, Facilities, or similar roles, with demonstrated ability to manage complexity in a fast-moving environment

• Highly organized with excellent written and verbal communication skills; bonus experience with Notion, procurement tools, asset management systems, or space planning platforms

Pay Transparency
We offer a base compensation range of approximately $110,000-$165,000 per year, exclusive of equity. This intentionally broad range provides flexibility for candidates to tailor their cash and equity mix based on individual preferences. Our compensation philosophy prioritizes meaningful equity grants, enabling team members to share directly in the impact they help create. If your expectations fall outside of this range, we still encourage you to apply—our approach to compensation considers a range of factors to ensure alignment with each candidate's unique needs and preferences.

Being at Ambience: 

• An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients

• Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach

• Work alongside a world-class, diverse team that is deeply mission aligned

• Ownership over your success and the ability to significantly impact the growth of our company

• Competitive salary and equity compensation with benefits including health, dental, and vision coverage, quarterly retreats, unlimited PTO, and a 401(k) plan

Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at [email protected]. We’ll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.

Ambience Healthcare has become aware of scams targeting jobseekers with fake jobs and even interviewing people. Our emails will always come from @ambiencehealthcare.com. We would never our ask candidates to download apps or make any form of payment(s). If you are contacted through WhatsApp, Telegram, similar but fake email domains, or asked to make a payment, these contacts are not legitimate. Report the issue immediately to LinkedIn and the FBI.