Workplace Lead

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

PURPOSE OF POSITION:

The Workplace Lead is responsible for ensuring a positive and productive work environment across all Surrey and surrounding city offices. This role serves as the supervisor and backup for Canada Receptionists, supports the rollout of workplace programs and initiatives, and oversees day-to-day operations, including ad hoc administrative needs. The Workplace Lead partners closely with vendors and helps maintain a space that reflects the company’s culture while supporting ongoing business growth.

Ideal Candidate Profile

We are seeking a customer-focused professional who has supervisor experience and is friendly, resourceful, and organized to join our team as a Workplace Lead. This person should be highly motivated and able to multitask, with the capacity to prioritize tasks under pressure. Proficiency in tools such as Microsoft Office Suite, Sharepoint and Verkada is a plus.

Key Responsibilities

Front Desk and Reception Duties

• Backup to the Canada Receptionists when they are on breaks or out of office, either virtually from a different Canada office or in person.

• Greet, welcome and direct on-site visitors.

• Monitor visitor management system and issue visitor badges.

• Answer phone and in-person inquiries, providing general information to guests and employees.

• Perform administrative tasks such as mailing, data entry, creating POs, etc.

Office Operations

• Maintain a safe, clean, and organized office environment.

• Order and manage office and break room supplies.

• Assist with updating workplace documents and developing new policies and procedures.

• Helpdesk manager for the RE & Workplace team, ensuring timely resolution of workplace-related issues.

• Work closely with vendors to ensure a good partnership and seamless employee experience. Conduct regular business reviews to hold vendors accountable.

Event Planning and Employee Engagement

• Help organize and execute on-site events and special meetings, happy hours and VIP visits.

• Collect feedback and data from employees to be able to continuously improve.

• Help manage national event intake form.

In addition to the responsibilities listed above, the Workplace Lead may be asked, and must be able to successfully complete, the following responsibilities on an “as needed” basis

• Assist with larger workplace projects and space planning

• Cross-collaborate with other teams and/or senior management

• Assist the broader facilities team, from admin-type tasks to rolling up your sleeves and moving items that weigh up to 20lbs

• Be willing to work days longer than 8 hours

Qualifications

• Requirements include a high school diploma or GED

• Supervisor experience strongly preferred

• 3+ years of receptionist/administrative assistant and/or front desk experience

• Flexibility and customer focus are a must

• Strong organizational, written and verbal skills, attention to detail, and multi-tasking

• Proficiency in Word, Outlook, Excel and PowerPoint are also required

Physical Demands

Activities: Sitting – 80%

Walking/Standing – 20%

Lifting: Must be able to lift up to 20lbs.

Vision: Long periods of close work on computer screen.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Climate controlled office space.

Supervision of Personnel:

• Direct supervision of receptionists

• Provide guidance and mentorship to receptionist/office administrators, and step in as acting manager during the Senior Workplace Manager’s absence.

Location

This will be a 100% onsite role working in IEM in Surrey, BC, Canada. There will be no regular travel, but may have opportunities to travel for IEM site visits, training and/or conferences.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

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