Workplace Experience Lead

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary

We’re looking for a Workplace Experience Lead to own and elevate the end-to-end workplace experience across our offices, anchored in Vancouver HQ.

This role is equal parts operational excellence and culture activation. You’ll ensure our office runs seamlessly day-to-day while designing intentional, inclusive in-office experiences that make people excited to come in.

You will partner with our San Diego and Dublin office teams to ensure each office delivers a consistent, high-quality experience that reflects our culture.

You are highly organized, service-oriented, financially disciplined, and proactive. You don’t just keep the lights on — you create an environment where people can do their best work.

This is a full-time, permanent position based at our Vancouver office, requiring on-site attendance five days a week.

What You’ll Be Doing:

Office Operations & Facilities

• Own day-to-day Vancouver HQ operations

• Partner with building management, security, and facilities vendors

• Coordinate office maintenance, repairs, and space planning initiatives

• Establish standards, playbooks, and processes to ensure a consistent workplace experience across all offices

• Manage office budget, forecasting, and expense tracking

• Negotiate and manage vendor contracts (cleaning, catering, security, supplies)

• Ensure health & safety compliance and workplace standards

• Maintain office systems that reduce reactive work and increase efficiency

• Support cross-office planning, vendor strategy, and workplace best practice sharing

• Conduct regular office walkthroughs to ensure kitchens, common areas, and meeting rooms are clean, stocked, and operational (including restocking, coffee refills, and general upkeep).

Employee Experience & Culture Activation

• Design and execute in-office engagement initiatives

• Own company-wide moments (celebrations, milestone events, holiday programming)

• Partner with People Team and ERGs to support inclusive programming

• Develop a consistent, thoughtful visitor experience

• Ensure each office reflects our culture through thoughtful design, events, and employee touchpoints

• Gather feedback and iterate on workplace programming

• Provide regular reporting on budget, utilization, and engagement metrics

• Support special projects related to workspace strategy or hybrid optimization

• Partner with the People Team to operationalize and activate company values across offices

Onboarding & In-Office Experience

• Partner with the People team to own and execute a smooth, engaging in-office onboarding experience that sets employees up for success from day one

• Partner with IT on laptop provisioning, workspace setup, and access

• Continuously refine onboarding touchpoints tied to the office

What You'll Bring:

• 5+ years of experience in Workplace Experience, Office Operations, or Facilities

• Proven budget ownership and vendor negotiation experience

• Strong project management skills

• Experience planning company-wide events or culture initiatives

• Ability to operate independently and make sound judgment calls

• Excellent communication skills and high emotional intelligence

• Comfortable balancing interruptions with strategic work

• Experience supporting a hybrid workforce

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.