Workplace Experience Coordinator

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Appian is seeking a Workplace Experience Coordinator who will play a mission-critical role in fostering connection, culture, and operational excellence. This is a multi-faceted role designed for a professional who thrives in a "hospitality-first" environment. You will bridge the gap between office management, executive assistance, and internal communications, ensuring our headquarters runs seamlessly while creating exceptional experiences for our employees and guests

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This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

In this role, you will:

Workplace & Facilities Management

• Office Operations: Serve as the primary point of contact for daily office operations, maintaining a professional and welcoming environment at our McLean HQ.

• Visitor Hospitality: Greet and direct visitors—including customers, partners, and job candidates—ensuring required protocols are met with a high level of hospitality.

• Logistics & Deliveries: Manage incoming/outgoing mail and deliveries, including shipping labels and package distribution.

• Vendor Coordination: Assist with facility management tasks and coordinate with external vendors to ensure office standards are maintained.

Executive & Administrative Support

• Executive Assistance: Provide high-level support which may include travel bookings, complex scheduling, and expense reporting for department leadership.

• Strategic Projects: Assist with inter-departmental administrative projects as assigned, contributing to broader team goals and organizational efficiency.

Events & Travel Coordination

• Meeting & Event Planning: Design, coordinate, and execute internal events and workplace gatherings. This includes vendor sourcing, site selection, and managing food and beverage (F&B) logistics.

• Travel Management: Support the corporate travel platform, helping to integrate ethical travel standards and assisting employees with travel initiatives that support global business strategies.

• Experience Design: Use a design-thinking approach to model event flows, ensuring every workplace gathering is impactful, inclusive, and aligns with Appian’s culture.

Communications & Digital Presence

• Department Homepages: Maintain and update department internal homepages, ensuring information is current, accessible, and engaging.

• Employee Communications: Create communication artifacts, including newsletters, guides, and FAQs, to increase adoption of travel tools, event protocols, and workplace updates.

About You

• The "Glue" Mindset: A detail-oriented self-starter who operates independently but thrives in a collaborative, team-oriented environment.

• Communication Excellence: Strong and precise interpersonal skills with the ability to communicate effectively with individuals at all levels of the organization.

• Hospitality Focus: A passion for creating exceptional employee experiences and a professional representation of the Appian brand.

• Technical Proficiency: Strong IT skills, including Microsoft Office and Google Workspace. Experience with event management software or corporate travel tools is a plus.

• Adaptability: A positive, solutions-oriented attitude with the ability to pivot in a fast-paced, hyper-growth environment.

Required Experience:

• 2+ years of experience in workplace operations, executive assistance, hospitality management, or a relevant related position.

• Degree in Hospitality Management, Business Administration, or a related field preferred.

• Must be comfortable working from the McLean, VA headquarters 5 days a week.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.

• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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