Working Student Process Excellence & Data Systems (m/f/d)

THE JOB:
Do you enjoy understanding how all the puzzle pieces of a business fit and work together, and then using modern tools and automation to make it even better?
If so, this role is for you! We're looking for a working student to join our Operational Excellence team.

In this role, you'll learn:
• How core business processes work end-to-end in a growing company
• How modern ERP and CRM systems are used and configured in practice
• How data flows between systems (ERP, automations, reporting) and why this matters
• How to design automations that real teams rely on daily
• How to work with stakeholders across different business team (Marketing, Sales, Finance, Operations)
• How good documentation and clean systems enable companies to scale

Your responsibilities
As part of the Operational Excellence team, you'll work in three main areas: Processes, Data, and Tools:
• Collaborating directly with teams to understand how their processes work, identify improvement opportunities, and design pragmatic and scalable improvements
• Configuring and maintaining parts of Odoo (our CRM/ERP system), including workflows and simple customizations
• Building and maintaining integrations between tools using low-code platforms (e.g., Zapier, Make, n8n)
• Supporting the maintenance of core data flows and pipelines that power reporting and daily operations
• Assisting with monitoring, troubleshooting, and resolving issues in system integrations and data quality
• Managing user access, permissions, and subscriptions for our business systems
• Documenting process workflows, system configurations, and how-to guides

What you bring:
• You're currently enrolled in a Master’s degree program in Business, Data, IT, or a related field for at least 2 more semesters
• You’ve already seen an ERP system/data landscape in a business from the inside in a previous working student role, an internship, or a practical project
• You’re curious about how businesses work and enjoy improving processes, not just following them
• You work in a structured and reliable way, take ownership of tasks, and communicate clearly
• You’re collaborative and adaptable, and enjoy working with team members from different departments
• You’re pragmatic, hands-on, and not afraid to learn by experimenting

Technical skills (Don't worry if you don't know everything yet; we're here to learn!):
• Familiarity with CRM/ERP systems (ideally Odoo), low-code automation (Zapier, Make, n8n), other collaborative tools (Notion, Miro)
• Basic to intermediate experience with Python, HTML, XML and SQL, and the ability to read JSON payloads
• Familiarity with data infrastructure is a plus (Google BigQuery, PowerBI, and data connectors like FiveTran)

ABOUT US:
Here at mute-labs & Berlin Acoustics, we aim to enable companies to achieve more by democratizing silence in the workspace. And we’re not like any other Berlin start-up you might know: • We’re “no tech”: We know how to develop and sell great hardware products with a focus on sound-insulated phone- and meeting booths.
• We have no investors and we really don’t want any. We've been profitable since day one.
• We continue to have a steep growth curve – not in employees or coffee cups consumed, but in revenue and profit.
• We’re not striving for an exit – we’re building a sustainable business for many generations to come.

Wondering what it's like to work here? We made a reel about it!Are you as excited about mute-labs as we are? Then we are looking forward to getting to know you!