Working Student GSI & BPO Partnerships (f/m/d)*

YOUR MISSION:

As a Working Student GSI & BPO Partnerships (f/m/d)*, you will support our GSI (Global System Integrator) and BPO (Business Process Outsourcing) partner team to build strategic partnerships with some of the world's most renowned GSIs & BPOs. You will also collaborate cross functionally with a multitude of internal stakeholders from partnership team to commercial business functions.

IN THIS ROLE YOU WILL:

• Support with building out our broader GSI & BPO partner strategy

• Research of latest GSI & BPO industry activities and create business opportunities

• Identification of potential new GSI & BPO partners

• Support with defining & streamlining processes to enable these partners at scale

• Support with creation of sales & marketing assets as well as dashboards

• Assist in building and enhancing our internal partnerships processes

WHAT YOU BRING TO THE TABLE:

• Experience in consulting, creating business cases and run in depth market research (an internship is sufficient)

• Currently enrolled in a university in the field of Business Administration, International Business, Business Informatics or related field.

• Able to join us for 20 hours per week for at least 8 months.

• Ability to work onsite at our Berlin office at least once a week.

• Excellent written and verbal communication skills in English.

• Analytical skills and mindset.

• Proficiency with GSheet & GSlides.

• Basic knowledge of Process Documentation.

NICE TO HAVE:

• Experience with Salesforce or similar CRM.

• Experience in SaaS or fast-pace dynamic experience.

• Experience in Partnerships, Strategy or Consulting.

• German is a plus.

WHAT'S IN IT FOR YOU?

• Be part of a fast-growing startup at the cutting edge of AI-powered customer service.

• Work with and learn from industry experts in Conversational AI and enterprise implementations.

• Flexible working hours to fit your studies.

• Opportunity to take ownership of meaningful operational projects.

• A hybrid setup and an international team with flat hierarchies and a collaborative culture.

• Regular team events, snacks, and fun in our office either in Berlin.

Your recruiting process at Parloa:

Recruiter video call → Hiring Manager Interview → Meeting the team

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.