Workforce Scheduling Specialist

At 21st Century Home Health Services (21HHS), we treat every patient with the same empathy, compassion, and understanding we would show our own family. With more than 600 employees, we are the largest home health agency in San Francisco and the fastest-growing in the Bay Area. Today, we care for more than 4,000 patients across San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado, and Sacramento counties—and we are actively expanding into Marin and Sonoma counties.

Our clinicians are dedicated not only to the patients they serve, but also to one another. The results speak for themselves: hospital readmission rates at 21HHS consistently remain under 10%, compared to an industry average of over 15%.
We’ve also set a new benchmark for employee satisfaction in home health. Recognized as a 2024 Top Workplace, 21HHS fosters an environment of support, growth, and recognition through open communication and professional development opportunities.

Key achievements include:

San Francisco Chronicle Top Workplaces in the Bay Area: Ranked 3rd among all medium-sized companies and 1st among home health agencies.

National Recognition: Ranked 12th among medium-sized healthcare companies nationwide and 1st among home health agencies.

Patient and employee feedback on Yelp, Google, Glassdoor, and Indeed further validates our commitment to quality care and workplace excellence. By prioritizing engagement and satisfaction, 21HHS attracts top clinical talent and delivers outstanding outcomes, cementing our place as a leader in home health.

Please note: All opportunities at 21HHS require being in the field visiting patients in their homes.

Are you a strategic thinker with a passion for logistics and territory management? Do you thrive in a dynamic environment where your critical thinking skills can make a significant impact? Join our skilled home health company as a Workforce Scheduling Specialist and play a pivotal role in optimizing our operations, ensuring our clinicians are effectively deployed, and maintaining optimal staffing levels across all areas. In this role, you will help lead how we scale and staff our company territories across the Bay Area & Sacramento, California.

Note: This position will be based out of 1 of our 3 Bay Area Office Locations: Burlingame, Walnut Creek, or San Jose

Key Responsibilities:
• Utilize advanced logistics tools (CareStitch, Google Sheets) to assign, manage, and create territories for our team of over 350 clinicians.
• Develop and implement strategies to optimize territory assignments, ensuring efficient coverage and balanced workloads.
• Conduct regular assessments to identify areas that are understaffed or overstaffed, providing actionable insights for resource allocation.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement in territory management and staffing levels.
• Work closely with clinicians and stakeholders to build strong relationships and ensure smooth operations.
• Address logistical challenges with innovative solutions and critical thinking.
• Generate regular reports on territory performance, logistics efficiency, and staffing needs, and identify opportunities for improving support staffing.

Qualifications:
• Proven experience in logistics, territory management, or a related field.
• Experience with workforce planning and staffing analysis is a plus.
• Strong analytical skills, proficiency with logistics tools, and excellent problem-solving abilities.
• Exceptional interpersonal and communication skills to build equity and trust with a large team.
• Bachelor's degree in logistics, business administration, or a related field is preferred.

What We Offer:
• Attractive compensation package commensurate with experience.
• Comprehensive health benefits, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A supportive and collaborative team culture.

21st Century is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We strictly prohibit discrimination or harassment of any kind, including but not limited to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other characteristic protected under federal, state, or local law.