Workforce Planning Analyst

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

ROLE

The Workforce Planning Analyst will play a key role in shaping workforce strategy by owning demand and capacity planning for key operational areas. This role partners closely with senior stakeholders across Operations, Finance, and Leadership to translate complex data and forecasts into clear, actionable workforce plans that drive efficiency and support business growth. You will drive forecasting and planning analyses, influence decision-making through actionable insights, and support the continuous improvement of workforce planning processes and tools.

WHAT YOU'LL DO:
• Develop and maintain end-to-end workforce demand and capacity forecasts using established models and tools.
• Analyse historical and operational data to identify trends, risks, and opportunities that inform and support workforce planning decisions.
• Translate forecasts and capacity plans into clear recommendations for operational and financial stakeholders.
• Act as a trusted partner to Operations and Finance leaders, providing insights, recommendations, and scenario analyses to support strategic and tactical decisions.
• Monitor forecast accuracy and capacity assumptions, supporting continuous improvement of planning processes.
• Partner with the Forecast & Planning team to evolve internal tools and planning solutions, ensuring they meet business needs and scale with growth.
• Translate complex analytical outputs into clear narratives and recommendations for senior stakeholders and leadership.
• Support operational teams with scenario planning and what-if analyses to enable informed decision-making.

WHO YOU ARE :
• Strong skills in Excel (advanced formulas, pivot tables, dashboards); experience with BI tools (e.g., Looker, Power BI, Tableau) is a plus.
• Proficient with SQL/BigQuery, to pull and validate operational data.
• Strong presentation and communication skills: ability to create clear and actionable reports and presentations for multiple stakeholders, from low to senior level.
• Strong ability to understand business priorities, distinguish urgent vs. important tasks, and communicate effectively with senior leadership to influence decisions.
• Comfortable working with statistical or capacity planning models, scenario analysis, and forecasting methodologies.
• Pyhton/R basic knowledge or experience is a strong plus.
• Workforce Management / CRM tools: hands-on experience with Calabrio, NICE, Genesys, or similar workforce management platforms is a plus.

REWARDS & BENEFITS:
• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT:
• FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

SCAM DISCLAIMER:
• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

What Success Looks like in 6-12 months:
You are a trusted workforce planning partner to Operations, influencing key capacity and investment decisions;
Workforce plans are robust, clearly communicated, and consistently used to guide operational and financial outcomes;
Forecast and capacity planning processes are highly accurate, reliable, and aligned across teams.

Who You Will Work With:
WFO department - Data, WFM, and Automation
Finance Department
Operational teams: Customer Service, Partner Service, Customer Operations
Operations Management: Managers, Head, and Directors

You will join a highly collaborative environment where your insights will directly influence operational performance and planning decisions.