Workforce Optimization, Associate 2

Purpose of the Role

Support the end-to-end execution of global Workforce Optimization (WO) / Reduction in Force (RIF) processes. Ensure timely, accurate, and compliant delivery of workforce reduction activities while supporting impacted employees and minimizing operational and regulatory risks.

Key Responsibilities

• Workforce Optimization Process Execution
Support the preparation, validation, and execution of workforce impact files and notification cycles. Ensure timelines, data accuracy, and process adherence throughout the lifecycle.

• Process Governance & Compliance
Follow established Employee Relations and RIF governance frameworks, ensuring compliance with country-specific labor laws and internal policies. Flag risks and escalate issues proactively.

• Data & Case Management
Review employee data related to workforce reductions (terminations, exits, transitions) and coordinate updates across HR systems (e.g., Workday, ticketing tools). Maintain accuracy and confidentiality of sensitive information.

• Stakeholder Coordination
Work closely with HR Business Partners, Employee Relations, Payroll, Benefits, Finance, and Legal teams to support smooth execution of workforce reduction activities.

• Employee Support Coordination
Assist in addressing employee queries and ensure appropriate routing of causes related to separations, grievances, or benefits during RIF cycles.

• Operational Excellence
Adhere to defined SLAs and support tracking of key metrics (accuracy, timeliness, exceptions). Contribute to process improvements and stabilization of files early in the cycle.

• Technology & Tools Usage
Use HR systems, trackers, and digital tools effectively to manage workflow. Support adoption of automation and standardized templates.

Qualifications & Experience

• 2–5 years of experience in HR operations, Employee Relations, or workforce lifecycle processes

• Exposure to RIF / restructuring / workforce optimization processes is preferred

• Basic understanding of labor law and compliance requirements

• Experience in global or multi-country environments is an advantage

• Familiarity with Workday, ticketing tools, and MS Excel

Key Skills

• Strong attention to detail and data accuracy

• Ability to manage timelines in a high-pressure, deadline-driven environment

• Good stakeholder coordination and communication skills

• Problem-solving mindset with ability to escalate risks appropriately

• High level of confidentiality and professionalism

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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