Workforce Management Supervisor

ECAM is looking for talented individuals like you! Be the next Workforce Management Supervisor.

The Workforce Management Supervisor oversees workforce planning, forecasting, scheduling, and real-time monitoring to ensure service level goals are met. This role collaborates closely with Operations and support teams to optimize staffing, improve processes, and deliver data-driven insights that balance business needs with employee availability in a dynamic, 24/7 environment.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

Analyze intraday statistics, workforce performance, service levels, and scheduling statistics to recommend courses of action in balancing service levels to business and staff requirements.  

Work closely with Operations Management to assist in enforcing schedule adherence and transactional threshold guidelines of all accounts.  

Analyze current and historical work volumes and patterns, handling time, productivity trends, and all future volume/work requirements to develop budget and volume/work forecasts;  

Maintain scheduling consistency for operators based on absenteeism, attrition, breaks, lunches, time off, vacations, outages, etc. They are responsible for real-time monitoring and updating of operator schedules.  

Work closely with the BCP lead to plan and implement strategies in times of outages and any scenarios that may affect the workforce.  

Locate and define new process improvement opportunities.  

Work closely with the Quality Assurance and Continuous Improvement teams to identify and communicate process improvement initiatives.  

Perform other duties as assigned  

Ability to provide support to operations 

Qualifications:

Bachelor’s Degree in quantitative domain is an advantage and/or relevant experience with data analytics. 

2-5 years of experience in workforce management forecasting, analysis and reporting 

Proven sill in people management. 

Advanced excel skills are required.  

Strong macro and programming skills are preferable.  

Advance experience in creating dashboards and/or templates. 

Proven ability to analyze results and recommend solutions.  

Experience in communicating to all levels of the organization.  

Flexibility in handling different tasks assigned by manager/supervisor.  

Can work during weekends, holidays, and in shifting schedules including the night shift.  

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.