Workforce Management Scheduling Administrator

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime. Our success is built on our core values of Integrity, Passion, and Work Ethic. These values guide how we support our Owners, serve our guests, and show up for one another every day.

This individual will be well trained and versed in the intricate workings of scheduler configuration.  They will be working directly with ADP and Workforce.com to understand the design, configuration and functions of the advanced scheduler and forecasting.  This individual should be very comfortable with technology, not necessarily at an IT level, but feel confident navigating and making changes to a software system.  This role will aid in the initial creation and ongoing support of the advanced scheduler.  The schedule administrator will need to have an ongoing presence from the initial phases of implementation and will continue to support the product after “go-live.”  The individual chosen for this role should be a strong promoter of change and enjoy ongoing learning.  They will be able to “digest” significant amounts of information about the product/project and disseminate appropriately amongst organization staff.

What You Will Do:

• Champion the administration and implementation of the scheduling solutions.
• Responsible for the day-to-day effectiveness of the scheduling applications in partnership with site and corporate operations, data base administrators and integration team
• Maintain all configurable elements within the software applications, including organization maps, allowable labor hours, standards, schedule rules, meal breaks, labor law requirements, etc.
• Develop and maintain configurations for new, re-modeled, closed, and re-aligned locations 
• Validate weekly volume at division, district, location, and department level as needed to achieve reasonable weekly schedules.
• Interface with corporate, field, and department heads to communicate business requirements.
• Triage, communicate and resolve scheduling issues.
• Support project initiatives that affect the scheduling program
• Respond to field management and help desk inquiries/issues within SLA timeframes
• Provide feedback on performance, integration, and reporting issues
• Serve as the central contact within the company to report and follow-up with vendor support on problems encountered while using the scheduling systems (includes maintaining documentation and problem/case log)
• Participate in the coordination of integration services, product updates, change requests and application support.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• Detail oriented with strong analytical and problem-solving skills
• Strong verbal, written, and interpersonal skills with ability to interact effectively with team members and management at all levels
• Excellent organizational skills and demonstrated ability to meet deadlines, prioritize and manage multiple tasks to support day to day priorities with ongoing project work
• Advanced/Power user of Microsoft Excel
• Prior knowledge of the ADP/Kronos/Workforce.com suite a plus
• Demonstrated understanding and support of location/department operations
• Proven ability to work independently with minimal guidance
• High level of integrity needed to deal with confidential wage information
• Undergraduate Degree - focus in quantitative disciplines (i.e. Computer Science, Engineering, Math, Statistics, Business Management or Administration preferred)
• Two years corporate operations, field, or location experience

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.