Workforce Forecasting & Capacity Planning Manager

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION
Our roster has an opening with your name on it

The Workforce Forecasting & Capacity Planning Manager leads the strategic forecasting and capacity planning function to ensure operational teams are optimally staffed to meet business demand. This role requires a data-driven leader who can balance analytical precision with people leadership, building a high-performing team that enables the organization to deliver exceptional service efficiently and effectively.

The manager will drive forecasting accuracy, establish workforce planning frameworks, and act as a trusted advisor to senior leadership—translating complex data into actionable operational strategies.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

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Strategic Forecasting & Analysis

• Lead the development of short-, medium-, and long-term demand forecasts across business units, using statistical modeling and advanced analytics.

• Oversee the creation and maintenance of capacity models that align staffing with business objectives, service level goals, and budgetary constraints.

• Partner with cross-functional leaders (Finance, Operations, HR, and Product) to integrate business initiatives and external factors into workforce planning assumptions.

• Continuously refine processes to improve accuracy, scalability, and transparency.

Leadership & Team Development

• Lead, coach, and mentor a team of analysts and forecasters/planners, fostering a culture of accountability, innovation, and continuous improvement.

• Establish clear goals, KPIs, and professional development plans for team members.

• Encourage collaboration and knowledge sharing across the team to drive operational excellence and efficiency.

Operational Strategy & Business Partnership

• Serve as a key strategic partner to senior leadership, providing insights and recommendations that influence hiring and staffing.

• Communicate complex workforce concepts in a clear, compelling way to both technical and non-technical audiences.

• Lead capacity planning cycles and ad hoc scenario planning.

• Proactively identify risks and opportunities related to staffing, efficiency, and service delivery—and recommend mitigation strategies.

Process Improvement & Innovation

• Drive continuous improvement by evaluating existing workforce planning processes and introducing automation or technology enhancements where possible.

• Implement best practices in forecasting methodology, scenario modeling, and reporting frameworks.

Reporting & Insights

• Deliver regular executive reports and presentations highlighting forecast accuracy, capacity utilization, and workforce efficiency.

• Translate data insights into actionable recommendations that drive performance improvements and operational stability.

• Ensure alignment between forecasted demand, hiring pipelines, and staffing plans across multiple business areas.

THE STATS
What we're looking for in our next teammate

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Education & Experience

• Bachelor’s degree in Business, Mathematics, Statistics, Economics, Operations Management, or related field.

• 6+ years of experience in workforce management, forecasting, and capacity planning, including at least 2+ years in a leadership role.

• Experience leading teams in fast-paced, data-driven environments (contact center, shared services, or technology-driven operations preferred).

• Expertise with workforce management platforms (e.g., NICE, Verint, Genesys) and strong proficiency in analytical tools (Excel, SQL, Tableau, or Power BI).

Skills & Competencies

• Proven ability to lead, motivate, and develop a high-performing analytical team.

• Exceptional strategic thinking and problem-solving skills.

• Strong communication and stakeholder management—capable of influencing at all organizational levels.

• Deep understanding of forecasting techniques, resource planning methodologies, and performance metrics.

• Continuous improvement mindset with strong operational discipline.

• Knowledge of sports and/or experience working within a heavily regulated industry is a plus

• Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable salary range for this position is $102,000- $127,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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