Workday Process Implementation Lead - 18 Months Contract

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We’re thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best - our current and previous colleagues.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in either London or Colchester Office

Informa is committed to achieving market-leading colleague experience through our One Informa programme. Informa Link is a key enabler of One Informa and is our project to implement Workday across the Group (all 41 countries and 14,000+ colleagues).

This role requires HR process expertise to drive the optimization and efficiency of HR processes and workflows in Workday, while ensuring alignment with business goals. This role will lead process design improvements, enhance operational effectiveness, and support compliance with HR policies and regulations. Working to refine HR processes, elevate operational excellence and improve the overall colleague experience.

Working closely with our Strategic Design Lead and Programme Delivery Lead to ensure successful execution of this transformational initiative.

Key Responsibilities

Vision & Strategy

Working with the programme leadership team and across the organization to:

• Strategic Alignment: Support the vision for each element of the Workday implementation, ensuring alignment with Informa's business objectives and growth strategy
• Collaborative Design: Work collaboratively with an inclusive approach to design, ensuring buy-in across the organization
• Process Transformation: Support the project team, HR, and the organization to re-imagine HR processes and their impact on colleague experience
• Change Enablement: Support change management and the translation of design into operational reality
• Stakeholder Partnership: Develop strong partnerships with key stakeholders and the wider HR team (HR, Recruiters, Payroll) to ensure processes meet business demands

HR Process Design & Improvement

• Current State Analysis: Review existing HR workflows and procedures, identifying opportunities for improvement and innovative solutions to ensure effective and efficient processes
• Global Process Design: Support the design and improvement of global business processes to streamline execution, enhance colleague experience, and ensure seamless HR task management
• Workflow Optimization: Design and refine new HR workflows to drive efficiency by identifying and implementing innovative solutions, standardizing procedures, and optimizing HR technology integration
• Employee Lifecycle Management: Ensure alignment with complete employee lifecycle needs, including recruitment, onboarding, performance management, career development, offboarding, absence management, and talent processes
• System Integration: Collaborate with design lead/technical teams to ensure process design translates effectively into Workday configuration

Compliance & Risk Management

• Regulatory Compliance: Ensure all HR practices, policies, and data (manual/electronic) meet legal requirements across all countries and internal standards
• Risk Assessment: Identify and mitigate process-related risks during implementation and ongoing operations
• Data Governance: Support data integrity and security measures throughout process design and implementation

Training & Documentation

• Learning Materials Development: Develop user-friendly training materials, process maps, operating manuals, and standard operating procedures (SOPs) to create consistency and ensure HR teams are equipped with best practices for optimal Workday utilization
• Change Management Integration: Link technical design with process changes and develop change management plans working alongside the Change and Learning Lead
• Implementation Support: Develop and implement plans for new processes, managing resistance and ensuring smooth adoption across diverse global teams

Continuous Improvement

• Performance Monitoring: Establish metrics and KPIs to measure process effectiveness and user satisfaction
• Feedback Integration: Create mechanisms for ongoing feedback collection and process refinement
• Best Practice Sharing: Facilitate knowledge sharing across regions and business units

Essential Experience

• HRIS Expertise: Minimum 5+ years of experience with HRIS/HR management systems, preferably including Workday implementation or administration
• Process Design: Proven track record in HR process design, improvement, and optimization across multiple HR functions
• Global Implementation: Experience supporting large-scale, multi-country HR system implementations
• Change Management: Demonstrated experience in change management and process adoption initiatives

Technical Skills

• Process Mapping: Expertise in process mapping tools and methodologies
• Documentation: Strong technical writing and documentation skills
• Data Analysis: Ability to analyze process performance data and identify improvement opportunities

HR Knowledge

• Employee Lifecycle: Deep understanding of HR processes, employee lifecycle management, and organizational structures
• Policy & Compliance: Comprehensive knowledge of HR policies, procedures, and best practices across multiple jurisdictions
• Regulatory Awareness: Understanding of international employment law and compliance requirements

Leadership Competencies

• Strategic Vision: Ability to translate complex concepts into actionable plans and see the bigger picture
• Communication Excellence: Strong presence with exceptional communication and influencing skills across all organizational levels
• Analytical Thinking: Data-driven decision-making capabilities with focus on continuous improvement
• Adaptability: Resilience and adaptability in navigating organizational complexity and ambiguity
• Collaboration: Proven ability to work effectively with cross-functional teams and build consensus

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.