Workday Delivery Excellence Senior Analyst

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Workday Delivery Excellence Senior Analyst

• 6-9 years in Workday delivery analysis, project support, or process excellence roles.
• Strong analytical/problem-solving skills with attention to
Delivery Excellence Analyst
Role Overview
The Delivery Excellence Analyst supports the organization's delivery function by driving process efficiency, governance, and quality across projects, enhancements, and programs. This role focuses on tracking metrics, facilitating reviews, standardizing templates, and ensuring adherence to delivery frameworks, tenant management best practices, and continuous improvement initiatives.
Key Responsibilities
Governance
• Support weekly/monthly delivery governance reviews, including tenant utilization audits and project pipeline tracking.
• Track KPIs such as effort/schedule variance, quality metrics (e.g., defects per build), customer satisfaction, and compliance scores.
• Review efforts estimation for workday Implementation projects.
• Prepare dashboards, health reports, and executive summaries using tools like Power BI or ADO.
Process Improvement
• Collaborate with teams to identify gaps in delivery processes, tenant provisioning, and refresh planning.
• Assist in implementing frameworks, standard templates (e.g., Fit-Gap Analysis, Risk Registers, Timelines), and quality audits/retrospectives.
Documentation & Standardization
• Maintain centralized repositories for project docs, reusable templates, and Workday Implementation projects standard documents.
• Standardize reports with version control and support closure decks or communication materials.
• Ensure accurate capture of PMO/TPM data, including project start/end dates and resource alignment.
Stakeholder Management & Collaboration
• Partner with delivery leads, PMO, QE, tower heads, and vendors to monitor delivery quality.
• Facilitate cross-functional communication and governance inputs for transparency.
• Coordinate tenant forums and alignment between projects, enhancements, and support needs.
Analytics & Insights
• Analyze trends in delivery data (e.g., cycle times, SLA adherence) to provide actionable insights.
• Support benchmarking and business cases for automation or transformations.
• Monitor operational efficiency metrics like resource utilization and vendor compliance.

Required Skills & Qualifications

• 6-9 years in delivery analysis, project support, or process excellence roles.
• Strong analytical/problem-solving skills with attention to detail.
• Proficiency in Power BI, SmartSheet, ADO.
• Solid understanding of project methodologies (Agile, Waterfall, PMO) and delivery concepts like governance/quality KPIs.
• Excellent communication, stakeholder engagement, and multitasking in dynamic environments.
• Preferred: Workday Delivery management experience, Lean/Six Sigma basics, & data visualization tools.

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

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Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.