Windows Desktop Migration Engineer

Important IT company At the Latin American level, growth requires:

Windows Desktop Migration Engineer

Role summary

We are seeking a technology engineer with 5 to 8 years of overall experience, including at least 3 years of Windows desktop migration experience (planning, cutover, validation, and post-migration issue resolution). As a Migration Engineer, you will work daily with a pre-assigned set of users to ensure their business-critical applications function correctly on their new Azure-hosted desktop. You will troubleshoot issues end-to-end, coordinate fixes with partner teams, and communicate clearly with users across diverse roles (e.g., trading, engineering, operations, senior management).

Key responsibilities

▪ Execute user migrations following the factory playbook, tracking progress and outcomes

▪ Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g.,

digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools

▪ Perform application testing, defect reproduction, and regression checks before and after migration

▪ Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration.

Issues will be routed by the helpdesk team.

▪ Write clear user updates and technical notes; manage expectations and drive closure

▪ Provide structured reporting on your assigned workload (status, risks, blockers)

Must have skills

▪ Strong familiarity with Windows desktop environments and application behavior

▪ Proficiency in cloud application connectivity (Azure preferred) and access management, including core networking concepts and operational troubleshooting

▪ Python or Java coding proficiency for automation and diagnostics

▪ Strong debugging and problem isolation skills (logs, configs, repro steps)

▪ Strong application testing knowledge (test design, validation, regression mindset)

▪ Excellent written and verbal communication, including explaining technical issues to non-technical audiences

▪ Strong personal project management skills (follow process, manage your queue, accurate reporting)

Good-to-have skills

▪ Knowledge of AI-assisted troubleshooting or automation concepts

▪ Prior application development experience (building, supporting, or modernizing apps)

▪ Engagement style

▪ High-volume, user-facing execution with clear daily outcomes

▪ Works independently within a standardized model, escalating appropriately when needed

▪ Comfortable partnering across engineering and operations teams

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico

Salary: $80,000 gross

Benefits: Excellent superior benefits.