Windows Deployment Technician - Winston Salem

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

We are seeking a reliable and customer-focused Deployment Technician to support a large-scale laptop deployment and technology refresh initiative. This role will be responsible for preparing, configuring, and deploying end-user devices while ensuring a seamless onboarding experience for employees. The ideal candidate is hands-on, detail-oriented, and comfortable working directly with users in a fast-paced environment.

This is an excellent opportunity for someone with strong desktop support experience who enjoys combining technical troubleshooting with customer service.

This is a contract opportunity with an Arctiq client located in Winston-Salem, NC where daily onsite presence is required. 

Key Responsibilities

Image and prepare laptops for deployment using pre-configured enterprise images

Configure devices and validate proper application of group policies and security settings

Troubleshoot hardware, software, connectivity, and user profile issues during deployment activities

Coordinate and schedule appointments with end users for device swap-outs and upgrades

Deploy laptops to employees and provide onboarding support during setup and migration activities

Ensure successful transfer of user data, applications, and access where applicable

Document deployment progress, asset tracking, and support activities accurately

Escalate complex technical issues to appropriate internal IT teams when necessary

Maintain a professional, friendly, and customer-focused experience throughout the deployment process

Support inventory management, device staging, cable management, and workstation setup as needed

Follow established IT processes, security standards, and deployment procedures

Qualifications

1–3+ years of experience in desktop support, deployment, or help desk environments

Experience imaging and configuring Windows laptops in an enterprise environment

Familiarity with Active Directory, Group Policy, and Microsoft Windows operating systems

Basic understanding of hardware troubleshooting and peripheral support

Experience with ticketing systems and IT asset management tools preferred

Strong communication and interpersonal skills with the ability to support non-technical users

Ability to work independently while managing multiple deployment appointments and priorities

Strong organizational skills and attention to detail

Ability to adapt quickly in a fast-paced, high-volume environment