Window Parts Customer Support
Confidential
Posted: April 2, 2026
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Quick Summary
We are looking for a customer support representative with a 2-3 sentence summary of what the job involves and key requirements.
Required Skills
Job Description
Our company is looking to hire an engaging and motivated customer support representative. We are an online website that specializes in the selling of Andersen®'s window and door parts and pieces, along with a few other brands of products. Your daily tasks would include helping our customers via our support ticket system, chatting with them via our chat software and most importantly answering the phone to help them with their product needs.
We have a great group of people here at WindowParts.com and are looking to add a long-term member to the squad. Problem-solving is an invaluable trait to excel in this position as well as proper phone etiquette.
Responsibilities
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative
Learn about our internal processes and product catalog
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree or equivalent
Compensation:
$17.00/hr. plus commission starting at 1%
Ability to Commute:
Davison, MI 48423 (Preferred)
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Ability to Commute:
Davison, MI 48423 (Preferred)
Work Location: In person