Wholesale coordinator

This role is for one of the Weekday's clients

Min Experience: 3 years

Location: Remote

JobType: full-time

We are looking for a detail-oriented and proactive Wholesale Coordinator to manage and support our wholesale operations. This role plays a critical part in ensuring smooth order processing, maintaining strong relationships with wholesale clients, and coordinating between internal teams such as sales, logistics, and finance. The ideal candidate will have experience in wholesale or distribution environments and a strong focus on customer service.

Requirements:
Key Responsibilities

• Coordinate end-to-end wholesale order processing, including order entry, validation, tracking, and fulfillment.
• Act as the primary point of contact for wholesale clients, handling inquiries, order updates, and issue resolution.
• Collaborate with the sales team to ensure accurate pricing, discounts, and product availability.
• Work closely with inventory and warehouse teams to ensure timely dispatch and stock accuracy.
• Monitor order status and proactively communicate delays or issues to clients and internal stakeholders.
• Maintain accurate records of orders, invoices, and customer interactions in internal systems.
• Support invoicing, payment tracking, and reconciliation in coordination with the finance team.
• Assist in onboarding new wholesale clients by setting up accounts and sharing necessary documentation.
• Generate reports on order volume, client activity, and operational performance.
• Identify process improvement opportunities to enhance efficiency and customer satisfaction.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, or a related field.
• 3–5 years of experience in wholesale coordination, order management, or a similar role.
• Strong organizational and multitasking abilities with high attention to detail.
• Proficiency in MS Office tools, especially Excel; familiarity with ERP or order management systems is preferred.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple stakeholders and work under tight deadlines.
• Problem-solving mindset with a proactive approach to handling issues.

Good to Have Skills (Customer Service Focus)

• Strong customer service orientation with the ability to build and maintain long-term client relationships.
• Experience handling customer complaints and resolving issues efficiently and professionally.
• Ability to understand customer needs and provide appropriate solutions or recommendations.
• Empathy and patience when dealing with clients in high-pressure situations.
• Familiarity with CRM tools or customer support platforms.

Key Competencies

• Attention to detail and accuracy
• Time management and prioritization
• Team collaboration and coordination
• Adaptability in a fast-paced environment
• Customer-centric mindset

What We Offer

• Opportunity to work in a dynamic and growing organization
• Collaborative and supportive work environment
• Learning and development opportunities
• Competitive compensation and benefits