WFM Solution Engineer

Nice

Australia - Sydney permanent

Posted: February 4, 2026

Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a WFM Solution Engineer in the APAC region, you will play a pivotal role in supporting sales pursuits, guiding customers through solution design, and driving adoption of NICE’s Workforce Engagement Management (WEM) portfolio. You will leverage deep WFM expertise to translate customer challenges into actionable solution architectures, articulate business value, and ensure successful engagement across diverse markets.

You will collaborate closely with Sales, Product Management, R&D, and customer stakeholders to deliver differentiated solution demonstrations, shape go‑to‑market initiatives, and support enterprise cloud transformation across APAC. Your work directly influences customer outcomes, regional growth, and the expansion of NICE’s WFM footprint.

How will you make an impact?

• Serve as a trusted WFM domain expert for enterprise customers across APAC, delivering tailored solution designs and value‑based recommendations aligned to operational and strategic objectives.

• Develop compelling business cases and support RFI/RFP/RFQ responses with clear solution positioning, technical validation, and competitive differentiation

• Collaborate with Product Management and R&D to map product capabilities to regional requirements, ensuring the WFM portfolio meets APAC‑specific regulatory, cultural, and operational needs

• Deliver high‑impact solution demonstrations, workshops, and proofs of concept for WFM, Employee Engagement, and AI‑driven workforce empowerment solutions.

• Support regional go‑to‑market (GTM) initiatives by contributing WFM technical expertise, market feedback, and enablement content for sales teams and partners.

• Guide customers through enterprise cloud transformation journeys, advising on integration patterns, migration considerations, and operational change management.

• Build strong relationships with customer technical and operational leaders to ensure alignment, advocacy, and long‑term success.

• Identify upsell and cross‑sell opportunities through deep discovery, solution mapping, and future‑state planning conversations.

Have you got what it takes?

• Workforce Management, Workforce Optimization & Employee Engagement Solutions

• Cloud Transformation, Digital Adoption & Architecture

• 3+ Years working in Solution engineering

• RFI/RFP/RFQ Technical Response & Solution Design

• Executive‑Level Presentation, Value Engineering & Sales Enablement Support

• AI‑Driven Workforce Intelligence, Automation & Optimization

• Cross‑Functional Collaboration, Customer Engagement & Regional Adaptability

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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