Werkstudent*in Customer Care | Scaling Phase

Confidential

Berlin, Berlin, Allemagne permanent

Posted: April 14, 2026

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Quick Summary

Wir suchen einen Werkstudent*in im Bereich Customer Care in Berlin, um gemeinsam mit Kristina unsere Kund*innen zu glücklich zu machen, Basis-Start-Up-Strukturen kennenzulernen und flexibel zu arbeiten.

Required Skills

Customer Service Problem Solving Communication Stress Management Conflict Resolution Process Optimization Technical Knowledge Team Collaboration Data Analysis Time Management

Job Description

In a nutshell:

Wir suchen dich als Werkstudent*in im Bereich Customer Care, wenn du Lust hast, gemeinsam mit deine Team Lead Kristina unsere Kund*innen glücklich zu machen, Start Up Strukturen kennenzulernen und mitzugestalten. Arbeite mit uns in Berlin im Office oder flexibel hybrid. Starte ab sofort mit 20Std./ Woche.

Deine Aussichten:

• Matera Benefits: vergünstigte Mitgliedschaft für den Urban Sports Club, Lunch-Gutscheine und ein monatlicher ÖPNV-Zuschuss

• Eigenverantwortliches Arbeiten mit Gestaltungsfreiraum

• steile Lernkurve in einem aufstrebendem SaaS Scale Up

• ambitioniertes Team, bei dem der Spaß auch nicht zu kurz kommt:)

Deine Rolle bei Matera:

• Du unterstützt unser CCR Team und übernimmst die Bearbeitung von Tickets sowie die E-Mail-Kommunikation mit unseren Kund*innen.

• Du koordinierst Schadensfälle in WEGs, beauftragst Dienstleister und hältst bei Bedarf auch telefonisch Kontakt zu Miteigentümer*innen.

• Du erklärst Abrechnungen, rechtliche Themen und weitere WEG-bezogene Fragen verständlich an unsere Kund*innen.

• Du entwickelst unsere Prozesse weiter und optimierst bestehende Abläufe in enger Zusammenarbeit mit Kristina

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