Welcome Host

WSHGroup

Edinburgh, Scotland, United Kingdom permanent

Posted: February 10, 2026

Quick Summary

The Welcome Host at Portico is responsible for ensuring the success of our international bank client base. The ideal candidate will have a strong work ethic and passion for delivering exceptional customer service, with the ability to work in a fast-paced environment. The successful candidate will also have excellent communication and problem-solving skills.

Required Skills

Job Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Would you like to be based at the offices of one of the largest international banks in the world?!

We are looking for a Welcome Host to take on the ownership of ensuring this prestigious bank remains a trailblazer for positive visitor experience and service excellence. 

This role will offer a wealth of different duties. In the front of house, you can let your positivity shine through as you foster genuine relationships with the clients and employees. You will also be there to answer all queries with confidence whether it be in person, over the phone or via email. Behind the scenes, you can utilise your excellent coordination skills as you undertake a plethora of facilities related duties. 

Shifts: 40 hours per week, 8-hour shift between the hours of 7am and 6pm, Mon-Fri.

Salary: £28,050 

This role involves managing multiple tasks, so organisation and a keen eye for detail are essential to your success.

You will need to be a highly motivated person and be able to take the initiative, especially whilst working under pressure. Your proactive and positive nature will also allow you to develop relationships and you will be ready to engage in conversation with absolutely everyone!

Previous experience in a customer service of front of house role is essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

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